CenturyLink

CenturyLink is a DSL and fiber internet provider with internet speeds as fast as 940 Mbps. Start reading below for our full 2021 CenturyLink review.

CenturyLink Internet Reviews 2021

Packages & Pricing | Modem & Router | Features | Customer Service | Final Recommendation

CenturyLink is one of the largest internet service providers in the US as well as the fourth largest telecommunication company.

They are a bit on the expensive side when it comes to internet packages because they only provide DSL and fiber internet services. Plus, their fiber services are only available in limited areas currently, but they are actively working on bringing them to more regions!

Their top areas include Las Vegas, Phoenix, Minneapolis, Denver, and Tucson, with the highest coverage being Arizona, Oregon, Colorado, and Washington. But thanks to their use of existing phone line infrastructure they are able to provide their internet services to many rural areas!

Their strongest selling point is the consistent pricing they offer when compared to other providers and there are little to no hidden fees. So with CenturyLink, what you see is what you get.

Ready To Try CenturyLink or Want to Learn More?

Packages and Pricing

CenturyLink offers two high-speed internet packages in the selected areas where their services are available. These packages differ quite a lot when it comes to speeds, but the pricing differences are much much smaller.

  • Simply Unlimited package for $50/month – depending on where you live, you will experience download speeds of 15 Mbps to 100 Mbps.
  • Fiber Gigabit Package for $65/month  – the fiber plan delivers speeds up to 940 Mbps.  

Note: You’ll notice on the Simply Unlimited package there is a wide range of speeds. CenturyLink groups all the packages together and simply says “up to 100 Mbps”. In reality you will fall under one of the following price speeds 15 Mbps, 20 Mbps, 40 – 80 Mbps, or 100 Mbps. 

Both plans above come with no data caps, and have no annual contracts. 

Fair Use Policy

CenturyLink actively manages their network, and in case there’s congestion, they ensure a fair distribution of network resources, which basically means that they might limit speeds at certain times. According to their data, congestion most often happens during evening hours, between 7PM and 11PM, when they will limit speeds for everyone on the affected network node to ensure everybody has speeds closest to their advertised package speed.

CenturyLink ensures “customers are not excessively using the network” by monitoring each individual usage, and there have been rare cases where they have either downgraded the service or completely disconnected customers who were using it too much, but not before they have taken active steps to help the customer bring their usage down.

Fees

CenturyLink have fewer fees compared to other ISPs. But, the installation fee is their highest. You could be looking at up to $125 for their prepaid options and up to $99 for postpaid options. The price of the fee is based on the network technology of each location. Note that some areas don’t have self-installation available, so paying the fee is the only option.

On the plus side, CenturyLink don’t require you to sign a contract for a minimum term so there are no early termination fees to consider.

Ready To Try CenturyLink or Want to Learn More?

CenturyLink Modem & Router Review

All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. If you plan to stay longer than fifteen months, it’s best to buy the modem. If you’re not sure yet, a lease is the better choice here.

You can also use your own modem, but you have to make sure it’s approved by CenturyLink otherwise they won’t provide technical support for it.

Features and Benefits

CenturyLink offers several additional benefits internet plan users:

Internet Security with Each Package

All CenturyLink packages come with basic Norton Internet Security as standard that protects you from malevolent practices.

CenturyLink Customer Internet Protection Program (CIPP)

The program helps minimize the spread of malicious software like viruses and malware. This program is incorporated in all residential and small business broadband service packages.

In case a virus or other malware is detected, CenturyLink will not only notify the customer and help them resolve the issue but also educate them on how to avoid infections in the future. Help is offered in the form of online self-help guides and tools on how to successfully remove the infection.

CenturyLink @Ease

This is an additional service available as a recurring monthly subscription. There are three price tiers available: Standard for $9.99 per month, Advanced for $14.99 per month, and Ultra for $19.99 per month.

  • The Standard plan includes desktop and internet security, PC support services (health check, optimization, and phone support), PC protection plan and Inside Wire Maintenance services, as well as online backup option for 5GB of data.
  • The Advanced plan covers all these services and also has additional extended modem warranty, 50GB of cloud storage, support for your operating system issues, as well as ultimate PC protection that includes spam and hacker protection.
  • The Ultra plan comes with all of that, but also includes 200GB of cloud storage, as well as identity theft protection and virus removal services.

CenturyLink SimplePay

A prepaid service that automatically makes payments to the credit or debit card of your choosing, so you don’t have to worry about being late with your payments.

Customer Service

CenturyLink’s customer support is available around the clock, 24/7, for all their customers, no matter which internet plan you choose.

But, while their availability is really good, the overall service is rated ‘average.’ The most common complaints users voice about their customer service is having to explain the issue every time they are referred to a new representative and having to wait longer than anticipated for installation or to resolve connectivity issues.

Still, their average customer service rating is on par with other ISPs – it’s not any better or worse when compared to their competitors.

That being said, their self-help is quite detailed, empowering their customers to resolve issues on their own instead of having to rely on customer support every time. The CenturyLink Guidance Center helps with troubleshooting, setting up, and fixing services. Customers can follow steps on troubleshooting slow or no internet connection, connecting wireless devices to the modem, turning on Wi-Fi, changing Wi-Fi passwords, setting up and activating services, and more.

The online customer center also offers services like the “Service Troubleshooter” where you simply write down your billing or account phone number and billing zip code to get started. The troubleshooter also allows you to schedule repair requests or check if the problem you are experiencing is affecting only you or your whole area. Which can negate the need to speak to customer service entirely.

Ready To Try CenturyLink or Want to Learn More?

Ways to Save on CenturyLink Internet

Use Your Own Modem

While you can lease or buy the modem, you can also choose to use your own modem instead. Just make sure it’s approved by CenturyLink to be able to get tech support when you need it.

Special Promotions

It’s not a bad idea to keep an eye out for special promotions that bring the price down. CenturyLink often has $20 discounts on their plans for new customers from time to time.

New Customer Benefits

New customers are eligible to receive a free modem and free installation, which considerably lowers the overall price!

Bundle Up

If you require more than just high-speed internet, you can bundle services as CenturyLink offers TV and phone services too. In bundles, you will often get unlimited calling nationwide and up to 330 channels with their DirecTV services. All their bundles are also available with lock-in pricing.

Our Recommendation – CenturyLink Internet

CenturyLink is a great choice for those who live in rural areas and prefer data-heavy activities like HD streaming and online gaming, and live in larger households with many users and devices. Their coverage is better than that of their counterparts, and their DSL and Fiber internet packages deliver speeds from 15 Mbps to 940 Mbps. 

What really makes them stand out is their transparency when it comes to internet availability and the fact that no contract is needed for their exclusive offers. The biggest commitment you have to make with them is opting for a prepaid option where your credit or debit card will be billed on a monthly basis, but you can quit at any time without the fear of any termination fees.

But from a cost perspective, CenturyLink offers 2 reasonably priced plans that are easy to understand. Like all internet providers, your homes location will determine which plan is available to you. 

Is CenturyLink For You?

7.0
Average

CenturyLink

Pros

  • No data caps or annual contract
  • Two, easy to understand internet plans
  • Good deal on double-play offer

Cons

  • Fiber internet plan isn't widely available
  • Installation fees that some users can’t opt out of
  • No cable internet options

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