EarthLink

EarthLink is a DSL, cable and fiber internet provider with nationwide coverage and internet speeds as fast as one gig. Start reading below for our 2021 EarthLink review.

Earthlink carries a wide array of network options and price offerings, from affordable data-light DSL to more premium ultra-fast fiber optic packages. Though some hidden fees hamper the experience, Earthlink’s emphasis on security, range of available packages and efforts to improve their customer support make it a very appealing option.

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Packages and Pricing

Packages Price Speed Details
Hyperlink 10 $49.95/mo. 10 Mbps VIEW PLAN
Hyperlink 15 $49.95/mo. 15 Mbps VIEW PLAN
Hyperlink 30 $59.95/mo. 30 Mbps VIEW PLAN
Hyperlink 50 $59.95/mo. 50 Mbps VIEW PLAN
Hyperlink 80 $69.95/mo. 80 Mbps VIEW PLAN
Hyperlink 100 $79.95/mo. 100 Mbps VIEW PLAN
Hyperlink 200 $89.95/mo. 200 Mbps VIEW PLAN
Hyperlink 1 Gbps $99.95/mo. 1000 Mbps VIEW PLAN

Earthlink DSL

EarthLink’s entry-level broadband option is their DSL internet
service starting at $49.95 per month. It’s not blisteringly fast, with top speeds of 10
Mbps, but it’s a great option for light users who still want to stream and use
more than one device at a time.

Hyperlink Internet

Hyperlink Internet is EarthLink’s flagship high-speed fiber optic service, and at $59.95 per month, it’s on par with other providers. However, there are catches and hidden fees that aren’t seen elsewhere. Take the modem, for example; it’s an extra 75 bucks, and mandatory professional installation is an extra $80. You’re also tied-in to a 12-month contract, and there’s a $200 fee for early termination. When stacked against other providers that tend to offer either free equipment, complimentary installation, contract flexibility, no termination fee, or a combination of cost-saving features, the Hyperlink Internet package rapidly loses its sheen.

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Earthlink Modem & Router Review

EarthLink Router

As mentioned above, EarthLink charges almost $145 for broadband equipment and installation, which is mandatory for use of their services. The router itself is Wi-Fi–enabled, allowing any device within your home to access the internet without having to worry about wires.

Features and Benefits

The least expensive option available

For entry-level broadband, no other internet service provider comes close to EarthLink’s cost-saving credentials. If you’re working on a tight budget and have priorities more important than bells-and-whistles broadband, EarthLink offers a viable alternative. Although download speeds have progressed dramatically since the heyday of dial-up, this simple approach to connectivity still has an important purpose, which makes EarthLink’s continued offering quite admirable.

Good for light use

Not all internet users have heavy-duty requirements. While streaming and online gaming are an essential part of modern life for many people, others have lighter internet demands. There’s no need to spend excessive amounts on an elaborate package if your household only needs enough data to send emails, check the news, make an online order, and do some internet banking. The DSL Internet option is perfect for people who are light users but want the flexibility of extra capacity and Wi-Fi connection when required.

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Customer Service

In the past Earthlink has not been well-known for its glittering customer service, although big improvements have been made more recently. The year 2005 was a difficult one for the business, and cost-cutting measures included closing down US call centers, resulting in thousands of job losses. Customer service was outsourced to international representatives, but Earthlink now has a goal to move all of their call centers back to the U.S.

The same is true of technical support. The restructuring in 2005 led to maintenance being performed by third-party technicians and the quality tended to be hit-and-miss, but they’ve been working to empower their customer service representatives to make more decisions, leading to less hold times and fewer transfers.

Customers can contact support services by phone, email, and live chat. It can take several days to receive a response by email, and phone wait times are often long, so live chat is recommended in the first instance. However, Earthlink is affecting change with a new system that ensures that, if you need to contact their support multiple times, that you’ll be connected to the same agent you already talked to, which enhances the overall support experience.

Also, the online help section of EarthLink’s website is full of genuinely useful troubleshooting pages, as well as tricks and tips for optimal use of the service.

Ways to Save on Earthlink Internet

Earthlink offers internet connectivity at rock-bottom prices. With other providers, it’s possible to make savings by purchasing your own equipment, or skipping on installation. With EarthLink, both of these are mandatory to use their service.

Still, there are choices you can make within the service to keep costs down. For example, unless you have heavy-duty requirements online, the DSL Internet option is perfectly suitable.

Note that EarthLink charges extortionate prices for early termination of a contract, from $90 for DSL, up to $200 for Hyperlink Internet. If there’s any possibility that you’ll be moving home within a year, it’s best to look for a more flexible provider and save yourself the financial hit.

Our Recommendation – Earthlink Internet

EarthLink’s DSL services are very inexpensive, making them a superb choice for light internet users. The Hyperlink Internet plan is reasonably priced, but the absurd modem and installation fees, as well as the $200 early termination penalty, are entirely disproportionate. Competing providers make concessions in terms of free equipment, complimentary installation, or flexible contracts. Some offer all three. To be frank, nothing stands out about Hyperlink Internet, aside from the extortionate charges.

Whilst it’s advisable to shop around for high-speed broadband, we’d recommend EarthLink at least for inexpensive entry-level access.

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Is EarthLink Right For You?

8.5
Good

EarthLink Internet

Pros

  • Great customer service
  • Plans have no data caps or teaser rates
  • Available in all lower 48 states

Cons

  • Not all plans offered in different locations
  • Lower tired speeds/plans are fairly expensive

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