Frontier is a fiber internet provider with internet speeds as fast as 5 Gig depending on address availability. Start reading below for our full 2023 Frontier review.
Packages & Pricing | Modem & Router | Features | Customer Service | Final Recommendation
From light users to all-night gamers, Frontier has something for pretty much everyone and there’s a package to suit a wide range of preferences. The fastest speeds can be found in built-up areas, but Frontier has made great inroads to provide Internet services for isolated communities and with the ability to have broadband without a contract or cap, it makes Frontier a favorite choice compared to other competitors.
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| Packages | Price | Speed | Details |
|---|---|---|---|
| Frontier Fiber Internet 500 | $49.99/mo‡ - w/ Auto Pay & Paperless Bill | 500 Mbps | 1-844-835-4882 |
| Frontier Fiber Gig | $69.99/mo‡ - w/ Auto Pay & Paperless Bill | 1000 Mbps | 1-844-835-4882 |
| Frontier Fiber 2 Gig | $99.99/mo‡ - w/ Auto Pay & Paperless Bill | 2000 Mbps | 1-844-835-4882 |
| Frontier Fiber 5 Gig | $154.99/mo‡ - w/ Auto Pay & Paperless Bill | 5000 Mbps | 1-844-835-4882 |
‡ w/ Auto Pay & Paperless Bill per month. Max speeds are wired. Wi-Fi, actual & average speeds vary. One-time charge on disconnect applies.
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The majority of Frontier packages are bundled with a free Amazon eero Wi-Fi router, transforming your home into a hotspot for all the family’s devices. This equipment is perfectly suitable for most users, but you’re welcome to use your own router. However, high-intensity users may prefer a wired connection, particularly if they’re at a distance from the main router.
You needn’t worry about connecting the right wires to your new modem, as all Frontier packages come with free expert installation. Plus, there’s no need to wait all day; simply select a date and time for installation that’s convenient for you.
eero max speeds are derived from IEEE specifications. Coverage varies based on normal use and building conditions. Actual range and performance can vary. See https://eero.com/legal for more details. ©2023 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St., San Francisco, CA.
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Frontier’s customer support agents are based in the United States, and can be reached by phone, email, live chat, and Twitter (@AskFrontier). Phone support and live chat are recommended for urgent issues, although the response rate on Twitter, which has 24/7 coverage, is also impressive.
Telecom companies are notorious for the underwhelming customer service, and while Frontier still has room for improvement, it sits comfortably above its competitors in that regard. Its scores from both the American Customer Satisfaction Index and JD Power are above average, and individual experiences tend to be positive in relation to other internet providers.
Only pay for what you need
The beauty of a contract-free internet package is that you can switch your service around without incurring cancellation fees. When initially taking out your plan, you might overestimate the service you actually need. For example, the Fiber 500 package might not be completely necessary if you live with three other people who just shop online and enjoy a little streaming. Scaling back your plan until you find the most appropriate fit can save you serious money in the long run.
There’s a lot to like about Frontier. Their no-nonsense, cap-free, flexible approach is refreshing, and it’s encouraging to see them make a sincere effort to connect rural and remote communities. There are packages to suit every kind of internet user, and equipment is provided and installed for free. Customers tend to have a positive experience, and it’s easy to see why.
Frontier offers a comprehensive service at a reasonable price; a great choice!
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Is Frontier Right For You?
w/Auto Pay and Paperless Bill per month. Exclusive offer for qualified addresses. For new residential Internet customers only. Max speeds are wired, Fiber 1 Gig location dependent. Wi-Fi, actual & average speeds vary. Max speed capable range for Fiber 500 (450-500 Mbps download/upload), Fiber 1 Gig (846-1000 Mbps download, 792-1000 Mbps upload), Fiber 2 Gig (1800-2000 Mbps download/upload) and requires 2 Gbps capable devices and wiring. Fiber 5 Gig (4500-5000) and requires 5 Gbps capable devices and wiring. Performance details: frontier.com/internetdisclosures. Requires Auto Pay or $10/mo fee applies. Printed bill available for $2.99/mo. Fee does not apply to select customers. $50 expert installation fee applies. A $50 equipment restocking fee per household applies when Internet is disconnected. A fee up to $150 per device for Fiber 500, 1 Gig, and 2 Gig, and up to $400 for Fiber 5 Gig also applies if equipment is not returned. Other applicable charges and additional services are extra. Subject to availability. Price and terms subject to change. Cannot be combined with other offers. Other restrictions, Frontier policies and service terms apply.
***Maximum wireless transmission rates are the physical rates derived from IEEE Standard 802.11 specifications. Range, coverage, and maximum quantity of connected devices are based on test results under normal usage conditions. Actual wireless data throughput, wireless coverage, and quantity of connected devices are not guaranteed. Use of Wi-Fi 6E, and features including OFDMA, 1024-QAM, and HE160 requires clients to also support the corresponding features.
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