Customers can also test their services for a whole month before deciding whether they want to stick with Windstream or not, thanks to their 30-day money back guarantee.

Other Services

Windstream also offers TV and home phone services.

Their unlimited home phone service is available for $44.99 per month and includes a lifetime price guarantee. With it, users get unlimited nationwide calls, as well as features like Caller ID, call waiting and forwarding, and SPAM call alerts to avoid pesky robocalls.

TV entertainment options include DirecTV for Windstream, with TV services only available with an internet or phone line.

There are 4 DirecTV packages available with Windstream:

• Entertainment Package includes over 160 channels and costs $74.99 per month.
• Choice Package includes over 185 channels and costs $79.99 per month.
• Ultimate Package comes with over 250 channels and costs $89.99 per month.
• Premier Package comes with over 330 channels and costs $139.99 per month.

Each package includes streaming on the go with the DirecTV App, as well as 1 Terabyte of HD DVR storage on Genie and a 72-hour rewind option for all shows.
All packages come with HBO, Starz, Cinemax, and Showtime channels free of charge for the first three months. After the 3-month period is over, the channels will be charged unless customers call and cancel or change their subscription.

Network Management and Performance

Windstream states that the advertised speeds cannot be guaranteed, so customers should check whether they will be able to get close to advertised speeds before they order any services.

Windstream also states that customers have to expect possible interruptions or errors with services from time to time, but doesn’t specify whether this is often or not. They state that “speed availability, capabilities and provisioning vary depending on network and terrain conditions, internet, website, or network congestion, and customer geographical location.”

They also assume that they have “no responsibility or liability for interruption of services or service performance differences actual and advertised performance,” which basically means that if you don’t get the advertised speeds, it’s not their fault.

While many ISPs state that they cannot guarantee advertised speeds at all times, many of them have guarantees on minimum speed for each package. This doesn’t seem to be the case with Windstream, as they state that they will provide the fastest speed available (20Mbps to 100Mbps), but there are no guarantees on speed or uninterrupted, error-free service!

Fees

Those who choose Windstream as their ISP should know that there are additional fees to take into account aside from recurring monthly internet, phone, or TV prices. These include the following:

• Activation fee – This is a one-time charge of $50 that will be billed in the first month.
• Professional installation fee – This is a one-time charge of $35 that is waived if you order their services online.
• Jack install fee – This is a $65 fee if you need a new phone jack installed in the home.
• Advance payment charge – Some customers need to pay $20 in advance for services, this amount will be paid back as a credit on the first bill.

The monthly cost of selected services is paid a month in advance, and those living in Minnesota, New York, and Pennsylvania can expect to see prorated charges too.

There will also be additional taxes and fees on the bill, and users will be able to see those during the quote. Windstream adds that these could differ from the actual first bill because of the taxes, as these often change.

Note: Windstream’s unreturned equipment fee is lower than with other providers: if the modem isn’t returned within 30 days of service termination, customers will have to pay $100 for it.