GotW3 Internet Reviews 2020
Pricing & Packages | Modem & Router | Features | Customer Service | Recommendation
GotW3 offers high speed 4G LTE internet access for users across the nation, working for rural areas as well as city residents and people who travel frequently.
Pros:
- 300 GB of high-speed data
- No contracts
- Great for rural areas and mobility
Cons:
- Very expensive equipment
- Speeds vary depending on cell phone tower distance and terrain
- Not ideal for HD streaming and online gaming
Packages and Pricing
GotW3 offers only two data plans that vary depending on where you live:
Urban America Data Plan
As the name suggests, this plan is better suited for those who live in urban and suburban areas, particularly near larger cities and comes in at $109.99 per month. The plan supports speeds of up to 70Mbps, but be aware that this highly depends on the signal coverage and distance you are from the cell phone towers.
Rural America Data Plan
Alternatively, the Rural plan is aimed towards those who live in remote and rural areas, where other types of internet services aren’t accessible. This plan also supports speeds of up to 70Mbps, but as with the Urban plan, if you’re far away from the tower, the speed might be as low as 1Mbps without boosting equipment. The monthly service fee for this plan is also higher at $129.99.
Network Management and Performance
GotW3 actively manages its network, which means that you might experience slower speeds during peak hours. While there are no hard data caps and the company claims that there is no throttling, they still actively monitor bandwidth usage and will restrict speeds to those with “excessive use of international bandwidth capacity, in favor of other users who have not yet used their fair share.”
They state the monitored bandwidth usage is reset on monthly cycles. While GotW3 will never charge overages, they will definitely limit speeds once you exceed a certain limit. They aren’t really forthcoming about the actual limit, stating only that the average household of four uses between 300GB and 500GB per month for all their activities, so it’s safe to assume this the limit is similar.
This is quite misleading, though, as data usage depends on the type of activities. Movie streaming in 4K and HD definition, for example, will easily use up 15GB to 20GB for a single movie. To ensure you don’t go over the limit, GotW3 advises their users to stream in lower resolutions to conserve data.
One point to note that can be problematic is that according to their fair use policy, GotW3 do not permit first-person games on their network because of the data usage and liken this to bitcoin mining.
Fees
As payments are made upfront, there aren’t many additional fees to pay, except for the common ones including:
Reconnection Fee
If you cancel your service but change your mind and wish to reconnect, you will have to pay $25.00 to do so.
Equipment Return Refunds and Fees
Cancellation refunds seem to be fairly tricky as you can get a refund if you cancel within the first 14 days of service but in some cases it’s only applicable if you got the offer through Tier 2 support. You’ll be refunded for the first month of service and the cost of purchased equipment, minus a $50 restocking fee, but you won’t be refunded for tax and shipping.
Your Modem and Router
With GotW3, you must use their proprietary routers or you won’t be able to use their internet services otherwise. Currently you can choose between the C4R400 or the LTE520 router.
Their C4R400 router supports speeds up to 150Mbps for both LTE and Wi-Fi and comes with one ethernet port, one SIM card slot, and an external antenna port. It can be used on all operating systems (Windows, Mac, Linux, Android).
Their LTE520 router supports up to 300Mbps speeds for both LTE and Wi-Fi and comes equipped with four ethernet ports, a SIM card slot, and an external antenna port. It also supports all operating systems.
Unfortunately, there is no lease option for the router, and if you want to become a GotW3 customer, you’ll have to purchase it. The one-time fee is incredibly high at $227.49 for the router, and that doesn’t include taxes and shipping fees.
In addition, you have to pay for the router and the first month upfront, and this might be a big deal-breaker for some.
Features and Benefits
TotalSECURE
This is a bundle that you can get for an additional $15 per month that includes SecureIT Pro antivirus software, the Password Genie password manager, and the TotalTECH premium IT support.
The premium remote IT support is arguably the best value as it gives you access to US-based tech support around the clock via a toll-free number.
Additional Extras:
Due to the nature of 4G and LTE signals, those in rural areas that are in zones with weak cell phone tower coverage will need to boost their signal to be able to get decent speeds. For this, GotW3 offers you two signal-boosting options:
Outdoor Wideband Directional Antenna
Poor tower coverage and reception can be dealt with by purchasing their Outdoor Wideband Directional Antenna, but as most of their gear, it comes with a big price tag: $165.39.
The antenna is compatible with all US carriers: AT&T, T-Mobile, Verizon, and others. It can actually support more than one device too, so when you purchase and install it, you’ll get a better signal for your cell phones.
It comes as part of a bundle that includes the mounting pole, 25-feet coax cable, and adapter. The antenna is intended for exterior use only so it’s waterproof and can withstand the elements.
WilsonPro Signal 4G Booster Kit
Weak signals caused by terrain or distance can be solved with the WilsonPro Signal 4G Booster Kit that will cost you $249.99, plus taxes and shipping. WilsonPro works with all providers in North America and is FCC and IC certified.
Customer Service
You can reach GotW3 sales by calling them on the following number 1-833-492-6893, or if you need support and billing, you can reach them on 1-833-484-6893.
Their regular business hours are:
- Monday to Friday, 7:00 am to 10:00 pm CST;
- Saturday from 8:00 am to 9:00 pm CST;
- Sunday, 10:00 am to 6:00 pm CST.
There is no chat support or an email, but there’s a contact form on their site that you can use in case you don’t have time to call them. The site also offers a few video tutorials on setting up the router and changing Wi-Fi and login passwords, and changing network selection on the router. For all the more complex issues, you’ll have to call them, as there is no community page available at this time.
While there aren’t many customer reviews out there currently, those who have mentioned their services appear to be satisfied overall.
Most agree that the equipment is pricey, but it’s the best option compared to others out there, particularly in areas with minimal broadband options. Plus, the ping is pretty decent (reports suggest regular cell tower ping in range of 20ms to 30ms) and the speeds are usually acceptable and enough for most online activities too.
Ways to Save on GotW3
Check Your Area Coverage
To avoid spending hundreds of dollars in advance, you should thoroughly check the network coverage in your area to determine whether you will be able to use GotW3 services to the fullest or not. Particularly as getting a refund can be a bit hit and miss.
Limit Data Spending
While there is no hard data cap, your bandwidth will be limited after a certain amount. So it’s best to monitor and limit your own video quality to avoid having your overall service impacted while you’re paying $80 to $100 per month for it.
Our Recommendation
If regular cable and broadband operators aren’t within your reach, satellite internet (with it’s high ping values) aren’t your only option! GotW3 is a viable alternative using a 4G and LTE network. The price of the equipment is incredibly high with no rental plans which can put some people off. But, for those who travel, camp, or live in more remote areas it offers a truly accessible internet option.
Ultimately, GotW3 offers the best service for the price, particularly as other competitors are similarly priced (or higher). But, if you’re a gamer looking for first-person or other data-heavy games, you’ll need to look for an alternative provider that allows it.
Billy T - April 30, 2020 @ 02:41
Works great, great speeds, easy to use. For rural locations and mobility it’s a great option. Upfront , cost is a downside.
Debbie - May 19, 2020 @ 22:27
I have had Hughes net and Viasat. Hughes is great but very expensive. Viasat was ok expensive customer service sucks. And they steal from you. They do not give refunds. I cancelled 3 days after they took the money from my account. Wouldn’t give me a refund for the month I wasn’t going to use. I had to go through BBB to get my money back. Now GotW3 has been great. I have been streaming the without problems. Customer service gets back to me within a day when I email with questions. I have been using this service for 5 months.
I have had Hughes net and Viasat. Hughes is great but very expensive. Viasat was ok expensive customer service sucks. And they steal from you. They do not give refunds. I cancelled 3 days after they took the money from my account. Wouldn’t give
Erica C - August 18, 2020 @ 17:51
Works like a charm – cannot recommend it enough! It’s better than both Viasat and AT&T put together!!
Doug B - September 6, 2020 @ 23:29
Literally set it up in 2 minutes. Totally over the moon that it wasn’t a big whole annoying thing like Frontier has been.
Ray N - September 8, 2020 @ 00:34
We’ve tried just about everybody who will service our house at this point and so far GotW3 has been the best. I recommend it to all my neighbors.
Kenneth John - September 8, 2020 @ 01:47
It works just okay. I don’t have any other internet options here, but at least I now have something.
Allison M - September 10, 2020 @ 06:46
I had this for 1 month and was initially pleased, but meh. It is a bit more pricey than our family could afford right now but my kids really needed internet for school. GotW3 works and it seems as though my kids are doing better in school too. So far we plan on keeping it for their summer studies as well.
I had this for 1 month and was initially pleased, but meh. It is a bit more pricey than our family could afford right now but my kids really needed internet for school. GotW3 works and it seems as though my kids are doing better in school too. So fa
Rausch - September 13, 2020 @ 21:50
This is the most AWFUL service I have ever encountered! I have called for a week no one has answered! Left my number to be called back and still not heard a word a week later. I have called countless times. My husband has emailed the company and you get an email response if you’re lucky and some instructions. The instructions are simple to follow, however do not work! I wouldn’t waste money or time with this company!!!!!!
This is the most AWFUL service I have ever encountered! I have called for a week no one has answered! Left my number to be called back and still not heard a word a week later. I have called countless times. My husband has emailed the company and you
Joni E - September 14, 2020 @ 01:18
Got it for my son a couple weeks ago since he’s going to need a better internet connection for classes this year. Haven’t heard a peep so I assume it’s working great!
Glen P - September 14, 2020 @ 18:36
Ordered our modem yesterday and is already here this afternoon! So far, so good!
Amy L - September 16, 2020 @ 21:05
We live in an area without more than 90’s dial up internet and at first his seemed way too good to be true, but 9 months later we’re still going strong. Thank you GotW3!
Steven D - September 22, 2020 @ 07:01
Have left over 100 requests for call back since Sept 10. Have received 1 phone call. Thry sent out a sim card and the unit still does not work. n unsecured, without video & notifications from security system. Have sent reply emails to “Charlie Bingham” if he even exists but no reply. What is wrong with this company?
Have left over 100 requests for call back since Sept 10. Have received 1 phone call. Thry sent out a sim card and the unit still does not work. n unsecured, without video & notifications from security system. Have sent reply emails to “Char
Hulkster - September 22, 2020 @ 17:17
Flat out, they suck! Similar stories as others here…..first two months, works great. I logon to their customer portal and see the notice about the new data caps…throwing in there that since other companies are increasing prices and capping data (they’re not…Verizon keeps giving me more data for free at my other home) that they have to as well. Since then, my router only works occasionally and at the most inopportune times. They are a funny group, though….their answer to work around the 10GB/day limit is to sink another $300 for an additional router and pay an additional $99/ month to get a 20GB/day allowance…..funny stuff 🙂
Flat out, they suck! Similar stories as others here…..first two months, works great. I logon to their customer portal and see the notice about the new data caps…throwing in there that since other companies are increasing prices and capp
Michelle M - September 24, 2020 @ 15:23
Started off great and has stayed have recommended them to everyone!
Bernie D - September 30, 2020 @ 02:00
Works great! Our modem mostly stays at home. Not the most portable but don’t hate it and better than no internet.
Bonita K - October 2, 2020 @ 17:49
I was super skeptical at first but it works! 3 months in, no issues, fast, same price. We plan on consolidating our internet service to just GotW3 to save money in the future.
Kelli G - October 2, 2020 @ 18:02
Heard great things about this and it has been for us so far! Fast and we can take it too our lake house next summer. Couldn’t be happier with it!
Fi A - October 2, 2020 @ 21:25
Works great! Just got it today and it’s super easy to set up.
Izzy H - October 2, 2020 @ 21:27
A little more pricey than I thought it would be upfront, but this is a serious upgrade to the trash internet I had before. Highly recommend!
Linda King - October 29, 2020 @ 22:38
As a rural customer this was the best internet provider as far as accessibility goes. Their customer service is non existent. Our internet was down for about 3 weeks and as someone that works from home, that was a disaster for me. Could not contact anyone at all. I stayed on hold forever trying to get answers. Finally, got the situation worked out with the company that sold us the service. I was happy again but still irritated that I was not able to contact anyone. Now, they took the monthly billing out of my account twice!!! There is absolutely no way to contact them. Their website is crap!! I’m not sure that I want to continue with them. I actually am thinking about filing a complaint with the FCC or the Consumer Affairs Department. I’m not sure that the experiences that I have had with them the last couple of months is acceptable legally. It’s certainly not acceptable to me, the consumer so I feel that I need to make a report.
As a rural customer this was the best internet provider as far as accessibility goes. Their customer service is non existent. Our internet was down for about 3 weeks and as someone that works from home, that was a disaster for me. Could not contact
A Singer - October 29, 2020 @ 23:32
Customer service is non existent. Bought this so I could work at home but it’s slower than dial up and to slow to do my work. No one will call or email back for a resolution. Way to expensive for what you (don’t) get. Worst company ever.
Kay - November 1, 2020 @ 21:31
This internet has been okay for us. It has worked fine up until the recent update which was difficult to follow and missing some information that was needed. Customer service is really hard to get a hold of which is frustrating when somthing is not working. It’s a bit pricey and I recieved new charges on my last few billing cycles with no explanation? An email explaing the charges would be nice. I feel a bit in the dark with this company. Overall, when it runs fine it’s good enough for us. When it doesn’t… good luck.
Following the resent update: I have called everyday for a week with no call back. I left an email about 6 days ago and recieved the generic response that was also on their website.
***I DID FIND additional help at this site to get it running again (slow but it’s something) https://digicom.com/gotw3-outage/ According to Gotw3 team you have to “set to broadband” but the gotw3 information sent in the mail did not give the steps to do so, unless I overlooked it. Hope this helps a few people.
This internet has been okay for us. It has worked fine up until the recent update which was difficult to follow and missing some information that was needed. Customer service is really hard to get a hold of which is frustrating when somthing is not w
Joseph and Jane Blevins - November 2, 2020 @ 00:19
We purchased wireless internet through GOTw3 back in July 2020 and were instantly very pleased with the service. We were able to stream Netflix and other channels with no issues. Then on October 22, 2020 we lost service. We called our local service guy Caleb and he mentioned that we needed a new SIM card and that he was working on it. We have heard excuse after excuse as to why as of today, November 1, 2020 we still have no internet. Our payment is deducted right out of our credit card account so I can assure you that this problem is not due to non payment. We try calling customer service and can’t get an answer. We are very unhappy at this point.
We purchased wireless internet through GOTw3 back in July 2020 and were instantly very pleased with the service. We were able to stream Netflix and other channels with no issues. Then on October 22, 2020 we lost service. We called our local service
Natasha - November 2, 2020 @ 01:28
Just like everyone else, I’ve had issues as well. First started with GotW3 in July, worked well up until end of September, beginning of October. Saw my bill go up $10 a month, with no explanation. I had to go searching for answers including online and calling in. Customer service isn’t very helpful. No empathy. No logical explanations given. After I activated my new SIM, my old SIM stopped working. It was before the expiration date the instructions said for the old SIM so I got concerned, called them again and the woman on the phone helped me do a hard reset. That actually worked, using the old SIM. Put in my new SIM as instructed and that worked for a day and a half. The following Monday, 10/26 my speeds were incredibly slow between 0.01-0.10mbps. Horrible!!! Not useful. After that I had no internet for 3 days. During that time I was power cycling my router every 3 hours. On Wednesday 10/28, in the evening, after turning my router back on I did a speed test and I had high speeds again!! I was so pleased! I worked all day 10/29, thinking finally, back to normal. And then on 10/30 I got half way through the day until speeds dropped to 0.01-0.10mbps. I was PISSED. What could’ve possibly happened? I had internet and now again, I don’t. Did a hard reset, nothing. I’m now on another day 3 of no internet. Now they’ve come up with an “update” page and saying they’re gonna email. I’ve never received any emails. I’ve called over 100 times, rings once then a busy signal. If I do get through, I’m on hold for exactly 10 mins before the system wants me to confirm my number or press * to remain on hold. Either option I choose, the call disconnects. BEYOND FRUSTRATING! If it’s AT&T’s problem, how can a large tech corporation take DAYS to resolve the problem? I am in a rural area but luckily, I do get Xfinity, just need to get a cable line buried so there’s some labor involved but, once I get that installed and up and running I’m canceling GotW3 and reporting them to BBB. I saw on Twitter someone mentioned GotW3 closed their doors without telling anyone. Not sure how much truth there is to that but, wouldn’t surprise me. Even more of a reason to file a report. Good luck to everyone who is currently going through what I am. It’s a shame that in 2020 we can’t get reliable internet where we want to live in beautiful rural areas away from hustle and bustle but still be connected.
Just like everyone else, I’ve had issues as well. First started with GotW3 in July, worked well up until end of September, beginning of October. Saw my bill go up $10 a month, with no explanation. I had to go searching for answers including online
Linda King - November 3, 2020 @ 12:39
After posting a review that I was double charged, the situation was corrected. It doesn’t negate the fact that they have absolutely no customer service but as far as my service, at this time, I am satisfied.
Soon to be unemployed - November 3, 2020 @ 14:09
I started using in March 2020 when I started working from home due to the pandemic and it worked perfectly. However, once I changed the Sim card on October 25th, I have had no Internet whatsoever. This is day 10! The customer service is non existent! The website says that there is no need to call them or email them because they are working in the problem and will post updates. The last update was October 30th.
This had been a complete disaster as I bought the unit to work from home.
I started using in March 2020 when I started working from home due to the pandemic and it worked perfectly. However, once I changed the Sim card on October 25th, I have had no Internet whatsoever. This is day 10! The customer service is non existe
Walter Patterson - November 3, 2020 @ 21:07
I haven’t had service since the sim card change on October 25, 2020. I called customer service numerous time with no avail. I’m very dissatisfied.
Walt
Matt Likens - November 5, 2020 @ 01:05
Do not wast you’re time with this company! Other options with real customer service!
Evan when it does work crappy internet and slick installers who are just out to rip you off.
Jeff - November 5, 2020 @ 01:14
Wow terrible customer service! Will not contact you back @ all. No internet since October 26th and can not speak to a live person. No email contact do not waste you’re month this place is a rip off!
Jeff - November 5, 2020 @ 01:15
Wow terrible customer service! Will not contact you back @ all. No internet since October 26th and can not speak to a live person. No email contact do not waste you’re month this place is a rip off!
Mike - November 5, 2020 @ 01:20
No service AT&T should not allow this fly by night company to sell its product. I will be reaching out to AT&T to advise what a rip off no service company got3 is. Should call them selves got no customer service x 3. Hopefully you read these reviews before wasting you’re money.
No service AT&T should not allow this fly by night company to sell its product. I will be reaching out to AT&T to advise what a rip off no service company got3 is. Should call them selves got no customer service x 3. Hopefully you read these
Jason Blackman - November 5, 2020 @ 01:25
This joke of we sell internet come on! Only thing this place provides is poor customer service of should I say zero customer service. Good thing they have no contract and no credit check because they have zero customer service.
Do not be fooled by this horrible company.
This joke of we sell internet come on! Only thing this place provides is poor customer service of should I say zero customer service. Good thing they have no contract and no credit check because they have zero customer service.
Do not be fooled by t
Brandy - November 5, 2020 @ 01:30
Great for rural areas ha. No customer service like those above can’t get anyone on to contact you back. No service since Oct 25th! Expensive equipment. No worth it do not be fooled! Hope you read the reviews.
James - November 5, 2020 @ 01:34
No internet and no customer service.
nick - November 5, 2020 @ 12:31
this is the worst internet service i have ever had would not recommend to anybody.dont waste your money
Ryan - November 5, 2020 @ 18:00
I should have scrolled to the bottom before I got this service. No customer service not sure if they Evan have a department.
Everett goodman - November 5, 2020 @ 22:00
We had good internet until we were sent a new sd card and since then we haven’t had service. I have called several times and talked to someone by email and they are no help. The customer service is the worst I’ve ever seen in my life and I can’t even get a call or email back now, I’m taking this th the attorney general on Friday, 11-6.
We had good internet until we were sent a new sd card and since then we haven’t had service. I have called several times and talked to someone by email and they are no help. The customer service is the worst I’ve ever seen in my life and I can’
Carrie - November 6, 2020 @ 01:07
Negative stars would be appropriate for this so called business. Worst customer service ever! Been out of service since 10/25. No answer to repeated emails and calls. Filed with BBB today!
Taneke anderson - November 6, 2020 @ 02:16
like the above comments I have been out of Internet service since I installed the new Sims card on October 25, 2020. I have sent numerous emails and I keep getting the same reply that they are working on it. They’re not working on it my email says that they are throttling my Internet service on purpose what’s up with that? I emailed saying I want reimbursement for the two weeks I’ve lost due to not being able to use Internet. I also live in the country and got this service with the purpose of remote school learning. I will not recommend the company to anyone. They are a rip off
like the above comments I have been out of Internet service since I installed the new Sims card on October 25, 2020. I have sent numerous emails and I keep getting the same reply that they are working on it. They’re not working on it my email s
Chuck Harrell - November 6, 2020 @ 22:14
No service for 10 days. No support. Automated responses. High priced modem.
No email response. Web site message about outage remains unchanged. No refund given for prepayment even though they provided nothing.
Do not fall for this scam.
No service for 10 days. No support. Automated responses. High priced modem.
No email response. Web site message about outage remains unchanged. No refund given for prepayment even though they provided nothing.
Do not fall for this scam.
Debra - November 7, 2020 @ 02:57
I have filed a complaint with fcc and the state attorney general. This took over$300.00 to get going. July thru September great.now the pits. They don’t t even help out their dealers. What a scam.then raise price$10 with out notice. Some one needs to sue this company.Maybe a class action.lawcase. my dealer said 23 people.in our small area.or without service….some one needs ti be accountable for this outrage…one very unhappy senior citizen.
I have filed a complaint with fcc and the state attorney general. This took over$300.00 to get going. July thru September great.now the pits. They don’t t even help out their dealers. What a scam.then raise price$10 with out notice. Some one n
Margot - November 7, 2020 @ 14:09
I’ve had this service since March 2020 and it has been a lifesaver for working at home. But in October they had me install a new sim card they sent me. It has not worked since. They also raised the monthly charge by $10.00. I paid $104.99 for no Internet.
I’ve had this service since March 2020 and it has been a lifesaver for working at home. But in October they had me install a new sim card they sent me. It has not worked since. They also raised the monthly charge by $10.00. I paid $104.99 f
Leanne - November 7, 2020 @ 23:51
Same as comments above, no customer service with new simcard, work from home as well, not a great solution. Will work for a few hours and then nothing. Worst decision to start with rhis company
Scott - November 9, 2020 @ 03:17
rural plan worked well during summer 2020. was $100 per month and unlimited data at start. within a month or two, cost increased to $110 and data caps were added. October 24, new SIM card and now no internet. Two full weeks without internet, not able to get through to customer service. dealer who sold me box and service just a few months ago has closed his business. frustrated.
rural plan worked well during summer 2020. was $100 per month and unlimited data at start. within a month or two, cost increased to $110 and data caps were added. October 24, new SIM card and now no internet. Two full weeks without internet, not
Russell - November 9, 2020 @ 20:17
Same as many of the others. Got the equipment and plan in May and it worked like a charm. They even went up on prices and put caps on data, but it still worked and met our “rural” internet needs. I actually encouraged people to sign up and get on board.
But 2 weeks ago, when they sent out the new sim cards with multiple and ever-changing email versions of what/when/how to do things. Their last email on 11/6 (which seemed to repeat their 10/30 email) was basically a “sorry your service sucks, we’re trying to make it better but it’s really not our problem” (“the carrier did it), Unlike some of the others, I have had “some” service during the last 2 weeks, but it has been sporadic and, generally speaking, much slower speeds. Today nothing works! Not a single thing! And to top it off they drafted my bank account for $110 two days ago. I am NOT A HAPPY CUSTOMER! My recommendation now is STAY AWAY for gotw3.
Already looking diligently for a replacement service.
Same as many of the others. Got the equipment and plan in May and it worked like a charm. They even went up on prices and put caps on data, but it still worked and met our “rural” internet needs. I actually encouraged people to sign up
Crystal - November 9, 2020 @ 20:41
We thought this service was great but once we switched our SIM card the internet stopped working all together. The company does not answer their phones or return emails although their customers are directed to try those options. We had to search the internet to figure out what was happening with this company and the updates we found came from one of their resellers. Now, even the reseller is asking people to go to GotW3’s webpage because their internet is down as well. I can understand an outage, but not one that lasts this long and not with a company the refuses to answer their phones. The company also changed our plan from unlimited to having a data cap and we only found that out by google. Additionally, our plan was increased by $10 monthly. So the price went up, and the data was limited and the company won’t answer their phones. I do not recommend this company at all.
Another thing to mention is the company appears to be using AT&T towers. At the beginning of this outage, we went to AT&T and bought a modem from them to get us by until GotW3 was repaired. What we have found is that the AT&T service works great for us but GotW3 still does not, even though they are using their towers. This is very confusing and frustrating. It would be nice if they would answer their phones and talk to their customers. There is so much confusion.
We thought this service was great but once we switched our SIM card the internet stopped working all together. The company does not answer their phones or return emails although their customers are directed to try those options. We had to search the
Kath Davis - November 10, 2020 @ 13:57
I have had gotW3 for over a year and as stated by another person in these reviews it was “unlimited for $99.99 a month + $200 to purchase the router”. Before October 25th they sent out 3 separate instructions ALL 3 DIFFERENT, first one told you to do this with the new SIM card, then came a second notification saying to ignore the first and then a 3rd notification saying oh don’t do the first 2 instructions but gave a new set.?!!!! I like so many of those above have emailed, called WITH NO RESPONSE as to when we will have internet just that there is a problem, they have identified it and are working on it & NOT TO EMAIL OR CALL THEM, the ONLY person I have gotten to answer any of their options when you call the ONLY phone number they have is BILLING, haha they want their money but are not responding to any other lines/options of contact! I have taken “speed test every day along with screenshots of the results & I have recorded how long it takes to load just one simple page.” FORGET playing even the lowest grade or shortest video online much less watch/stream ANY TV. I was not happy that the price increased along with a cap on usage BUT WHAT HAS BEEN THE WORST IS “NO INTERNET SINCE OCTOBER 25th” when they had us replace our old sim cards with new ones. Yes they use AT&T towers and this is just a guess because years ago I had an AT&T landline and it cost almost $90 a month just for a phoneline, I believe that gotW3 is unwilling to pay what AT&T is asking to use their towers but again this is my thoughts I can’t prove anything because they won’t respond to emails or calls. They charge your charge card or debit card monthly & I am in no way an attorney but I believe that is called FRAUD.!! For those who depend on internet during COVID-19 to work from home this has cost some their jobs as you can’t work when your job requires internet.
I have had gotW3 for over a year and as stated by another person in these reviews it was “unlimited for $99.99 a month + $200 to purchase the router”. Before October 25th they sent out 3 separate instructions ALL 3 DIFFERENT, first one to
Alexsis - November 11, 2020 @ 00:57
Same story as everyone else. Going on the third week without service. Yet they still deducted payment. Absolutely impossible to reach customer service. Our local reseller disconnected his phone up and disappeared. This all smells very fishy. As this is my only internet option I am at a loss. Seems there’s no recourse and this company may have scammed a lot of people.
Same story as everyone else. Going on the third week without service. Yet they still deducted payment. Absolutely impossible to reach customer service. Our local reseller disconnected his phone up and disappeared. This all smells very fishy. As this
Kath Davis - November 11, 2020 @ 08:18
This is after less than one day of internet, HAHAHAHA. I called my local reseller this morning because I was scheduled to have HughesNet installed and wanted to let her know I had had internet since about 12:38am EST, this was shortly after she opened at 9am EST. I first ask if this was a “tease” because I was scheduled to have HughesNet installed and on the very day I had internet for not even 12 hours, she advised me to” wait 2-3 days and see IF IT STAYED UP as we can always go to HughesNet.” Well is she in for a surprise this morning and please know she has been left in the dark as well. It is not the reseller’s responsibility to fix gotW3’s problems, in fact my reseller offers, HughesNet, Direct TV, Dish Network and gotW3. She has been overly kind about this but is also at her wits end with all the customers that do not have internet service!! We live in a rural area and so people are very dependent on RELIABLE INTERNET to run their businesses as well as work from home during COVID-19, it’s also important for you to know this is in North Carolina where our uptick in COVID-19 is so bad that Governor Roy Cooper announced yesterday 11/10/2020 no more than 10 in a gathering, even more reason for people to have to work from home who need RELIABLE internet THAT IS NOT THROTTLED BACK TO NOTHING. “Hello HughesNet you have a new customer 🙂 “
This is after less than one day of internet, HAHAHAHA. I called my local reseller this morning because I was scheduled to have HughesNet installed and wanted to let her know I had had internet since about 12:38am EST, this was shortly after she opene
Katheryn Davis - November 11, 2020 @ 08:19
This is after less than one day of internet, HAHAHAHA. I called my local reseller this morning because I was scheduled to have HughesNet installed and wanted to let her know I had had internet since about 12:38am EST, this was shortly after she opened at 9am EST. I first ask if this was a “tease” because I was scheduled to have HughesNet installed and on the very day I had internet for not even 12 hours, she advised me to” wait 2-3 days and see IF IT STAYED UP as we can always go to HughesNet.” Well is she in for a surprise this morning and please know she has been left in the dark as well. It is not the reseller’s responsibility to fix gotW3’s problems, in fact my reseller offers, HughesNet, Direct TV, Dish Network and gotW3. She has been overly kind about this but is also at her wits end with all the customers that do not have internet service!! We live in a rural area and so people are very dependent on RELIABLE INTERNET to run their businesses as well as work from home during COVID-19, it’s also important for you to know this is in North Carolina where our uptick in COVID-19 is so bad that Governor Roy Cooper announced yesterday 11/10/2020 no more than 10 in a gathering, even more reason for people to have to work from home who need RELIABLE internet THAT IS NOT THROTTLED BACK TO NOTHING. “Hello HughesNet you have a new customer 🙂 “
This is after less than one day of internet, HAHAHAHA. I called my local reseller this morning because I was scheduled to have HughesNet installed and wanted to let her know I had had internet since about 12:38am EST, this was shortly after she opene
Tony felix - November 13, 2020 @ 02:31
Had great service in rural Georgia for several months. Last month received a new SIM card by mail. Went through the convert process many times, but wouldn’t work. Have called, emailed over and over, went though the installer and no response or help for either of us. The company that installed and sales the product can’t even get support. Been without service for 3 weeks with no idea what’s to come. Customer service is not a priority and I would not recommend.
Had great service in rural Georgia for several months. Last month received a new SIM card by mail. Went through the convert process many times, but wouldn’t work. Have called, emailed over and over, went though the installer and no response or help
Beatrice Toler - November 13, 2020 @ 22:11
Had great service until last month. Don’t have anything now!! Want load at all. They took $109 dollars from my account. Can’t get ahold of customer service to talk to anyone!! Would not recommend this
John Savard - November 13, 2020 @ 23:58
Company fails to call back after leaving a call back request everyday for multiple days as soon as they open, have not had service for over 2 weeks, terrible lack of communication to what is going on and will not be renewing our service next billing cycle. Would NOT recommend.
Company fails to call back after leaving a call back request everyday for multiple days as soon as they open, have not had service for over 2 weeks, terrible lack of communication to what is going on and will not be renewing our service next billing
Zach - November 14, 2020 @ 19:08
This company is flat out Frauds. New SIM card update was the worst thing to happen since Netflix cancelling The Office. I can get ahold of my every contact in my phone before connecting to a useful gotw3 employee. They don’t know how to fix anything and refuse to answer the phones. DO NOT use this company for anything.
This company is flat out Frauds. New SIM card update was the worst thing to happen since Netflix cancelling The Office. I can get ahold of my every contact in my phone before connecting to a useful gotw3 employee. They don’t know how to fix anythin
Phil Hamrick - November 15, 2020 @ 22:36
I signed up for the “Rural Internet Service”. For about a year, the service was below my expectations, but worked. Speeds were not consistent, but better than nothing. Was a good option during the hours that the speeds were good (Approx 20 Mbps download speed.) However, customer service was very difficult to get on the telephone. Then in early Oct2019, the company sent instructions to swap out the SIM card. I am technical and the instructions were good, but since that time – I have had no service. Multiple calls and emails to support were never acknowledged and none were returned. Emails detailing that they acknowledge that the network was down were the only notices I received. After 3 weeks, I decided to cancel and go to another vendor. The company promised that I could cancel and any time, and promised to refund my money for the service since Oct24. Let’s see if any of that will happen. Let’s just say I am not optimistic.
What company would treat clients this way?? By far the worst experience on any internet service – and that is the bottom of the bottom.
I signed up for the “Rural Internet Service”. For about a year, the service was below my expectations, but worked. Speeds were not consistent, but better than nothing. Was a good option during the hours that the speeds were good (Appro
Benjie - November 18, 2020 @ 22:26
Zero stars for GotW3. Same as everyone… no service since SIM update… no customer support… and boilerplate auto-response emails. I’m done with them.
Tammy Henderson - November 19, 2020 @ 02:31
I have had gotw3 for almost 2 years. Was really satisfied with service, up to October 25,2020 with new update card. I have not had but a couple of days and a few partial days of service. Raised my service to 110.00 . I am trying to be patient but am really doubting, if I should keep it or cancel! 2months of payments no service. Since they just took my payment, guess I will give them another 30 days. Hoping they will make this right.
I have had gotw3 for almost 2 years. Was really satisfied with service, up to October 25,2020 with new update card. I have not had but a couple of days and a few partial days of service. Raised my service to 110.00 . I am trying to be patient but am
Teresa Barnebee - November 19, 2020 @ 14:18
Customer services sucks!!! I had a trial box which worked great! Once I was set up with my own account it only worked one day. I have not had service 10/24/20 one day after my service was set up. I have called, emailed 100 times and no one will call me back. BUT THEY WIL TAKE MY MONEY!!!! This place is a joke!!!
Customer services sucks!!! I had a trial box which worked great! Once I was set up with my own account it only worked one day. I have not had service 10/24/20 one day after my service was set up. I have called, emailed 100 times and no one will cal
T Lawrence Pitts - November 20, 2020 @ 20:30
Before discovering this outfit’s one-star, Better Business Bureau rating, I spent about $350 dollars hoping Gotw3.com might provide a reasonable (though expensive) ‘Rural Plan’ for internet connectivity. Sadly, after weeks of usage, I’ve had less than three days of functional service. Connection speeds are consistently in the 0.1Gbps range.
Reading the comments of tech-savvy folks on Reddit, I get the impression that GotW3 is essentially trying to use AT&T cell networks in a manner that AT&T doesn’t wish them to be used. My guess is that this is why AT&T has throttled GotW3’s customers. I suspect that most of the positive reviews here were written before AT&T (discovered what GotW3 was up to and…?) throttled GotW3’s customers.
I regret having spent any time and money on this seemingly-bogus internet solution.
Caveat emptor.
Before discovering this outfit’s one-star, Better Business Bureau rating, I spent about $350 dollars hoping Gotw3.com might provide a reasonable (though expensive) ‘Rural Plan’ for internet connectivity. Sadly, after weeks of usage,
Frank Thomas - November 21, 2020 @ 16:19
Just like everyone else worked great . now is total bs. the sad part is they use covid19 as a reason to not answer there phones but feel they just don’t have a answer besides lets see how much money we can get from them before they leave. For a company that is doing this in the time of covid19 when people have to have the internet for there gobs SHOUL BE A PROSACUTABLE OFFENCE .
Just like everyone else worked great . now is total bs. the sad part is they use covid19 as a reason to not answer there phones but feel they just don’t have a answer besides lets see how much money we can get from them before they leave. For
D. Hemphill - November 23, 2020 @ 02:01
Junk,Junk,Junk, Customer service is nonexistent!! When sim card was changed in October it hasn’t worked, these jerks wont answer your calls nor return a call, and dont even try email, what a joke! SCAM,SCAM SCAM!! Wish I could leave negative stars!
Junk,Junk,Junk, Customer service is nonexistent!! When sim card was changed in October it hasn’t worked, these jerks wont answer your calls nor return a call, and dont even try email, what a joke! SCAM,SCAM SCAM!! Wish I could leave negative s
Clint - November 23, 2020 @ 23:13
Anyone who is reading this and had a bad experience with this company should file a complaint with FCC and BBB. Very easy to do online, took 5 minutes. We’ve had no service for 3 weeks and no help from their customer service. Called and left messages hundreds of times. You should get the $500 back for the device and the monthly service fees of $110 plus any subscriptions you could not access due to no internet (Netflix, Amazon, etc) this company won’t do a thing unless they are forced to.
Anyone who is reading this and had a bad experience with this company should file a complaint with FCC and BBB. Very easy to do online, took 5 minutes. We’ve had no service for 3 weeks and no help from their customer service. Called and left messa
chuck - November 24, 2020 @ 14:25
very disappointing, only had for 2 months, expensive equipment that i am stuck with, no customer service and it appears they don’t know how run a network or update their system. would not recommend
Michelle - November 25, 2020 @ 15:06
Bought in July – it was wonderful. October 24th lost service. We updated the sim card. We have not had service since. Today, November 25, I looked at my credit card statement and they have charged the monthly service fee. I am livid at this point. I have filed a dispute for the charge with my credit card company. Does anyone know if we can use the router and buy internet straight through AT&T?
Bought in July – it was wonderful. October 24th lost service. We updated the sim card. We have not had service since. Today, November 25, I looked at my credit card statement and they have charged the monthly service fee. I am livid at this poi
Joe Bloggs - November 26, 2020 @ 12:50
Run for the hills. This company sucks. Purchased the modem and all went well for the first week till the return policy expired. No service. Called customer service and they told that they were having issues with the cell provider. Then they told me that they will sending out an updated sim card that had to be installed by a certain date or the modem wouldn’t work. Of course it arrived after the cutoff date. Then they had the cheek to tell me that they had increased our monthly fee by $10.00 and limited our data. After two months of this we still have limited service. Dial up is far superior.
Run for the hills. This company sucks. Purchased the modem and all went well for the first week till the return policy expired. No service. Called customer service and they told that they were having issues with the cell provider. Then they told me t
Jeff StClair - November 27, 2020 @ 07:29
Like many above, ZERO stars! We switched to Gotw3 from att. At first it was only slightly better which is not saying much. Never close to the speed they promised. It has only gone downhill from there. And since the sim card “update “. It is usless! Call attempts have been made. Several emails with no response at all! On top of all that the service plan has gone up! The router is cheaply made. Stay away!
Like many above, ZERO stars! We switched to Gotw3 from att. At first it was only slightly better which is not saying much. Never close to the speed they promised. It has only gone downhill from there. And since the sim card “update “. It
Dan Stacks - November 27, 2020 @ 20:18
I had two of these units for several months. Then service went out since 10/24/2020. A little over a month with no service. Customer service was no help with hour long hold times. If you want to find out what their customers think they have a Facebook group call gotW3 resources. You can hear from 1.6k of their customer base. The whole thing felt like a scam. The IMEI number of the router I purchased for $220.00 was registered to a GALAXY TAB A S LITE. Buyer Beware.
I had two of these units for several months. Then service went out since 10/24/2020. A little over a month with no service. Customer service was no help with hour long hold times. If you want to find out what their customers think they have a Faceboo
Mike - November 28, 2020 @ 13:13
This company is a joke. Car salesman installers no customer service it’s a joke. Goto Hughes net a company that has customers service.
James - November 28, 2020 @ 13:15
Stop do not sign up with this company! Sure it will be out of business very soon.
Bob Mobley - November 28, 2020 @ 16:31
My story is the same as most of the reviews I read. This company will no doubt go out of business if they dont get it together. We are being billed and zero service is being provided. I filed a complaint with the BBB 11-25-20. This company has zero compassion for their customers. They dont answer their phones. They have also lied about giving me credit. They raised the price without notice for a service that doesn’t exist. I am beyond frustrated we these idiots spent many hours trying to get some answers. They just could care less and they set you up for an automatic charge to your credit card. I am looking for a new service and will make sure everyone I come in contact with knows that this company sucks. They will disappear with their business practices after they have screwed their 22,000 customers over and will go bankrupt.
My story is the same as most of the reviews I read. This company will no doubt go out of business if they dont get it together. We are being billed and zero service is being provided. I filed a complaint with the BBB 11-25-20. This company has zero c
Rick Jenkins - November 29, 2020 @ 17:47
Do not sign up with this company it’s a joke! No customer service. If they have 30,000 customers they will soon have zero customer service total rip off.
Ronald Stewart - November 29, 2020 @ 17:50
This why you should read reviews! No customer service. Every week it’s coming along and every week same story. It’s a joke that’s don’t even know how long they have been down.
Brian Likens - November 29, 2020 @ 19:36
Hope your read these review before being swindled by pos kind of company.
Bridget N Hall - November 29, 2020 @ 20:25
We got our Gotw3 back in May of 2020. At first we loved it! It ran amazing, had no issues, and for living in a rural area it was perfect. That was very short lived. In July I received an email stating that our 700 GB was being knocked down to 300GB. Then another email in September that our plan price was increasing $10 a month. To top of this disappointment of lower GB at a higher price, our internet just quit all at once. Everyone in the house lost connection. Speeds are so slow its pointless to even try. I have called SEVERAL times. Hold times are at least 2 hours if you do not get hung up on by their automated system. I sent an email 2 weeks ago and never got a response. I just sent the second one this morning. We were told that their provider is updating profiles and it should be fixed by the end of November. Come December first if it is not 100% corrected we will be switching to another company. Customer service is non existant and as of now so is the actual internet connection. Would give 0 stars if I could.
We got our Gotw3 back in May of 2020. At first we loved it! It ran amazing, had no issues, and for living in a rural area it was perfect. That was very short lived. In July I received an email stating that our 700 GB was being knocked down to 300GB.
William Hoover - November 30, 2020 @ 00:09
After the sim card update, we had one day of internet and now nothing going on 5 weeks. GotW3 has been largely mute. I’m looking for alternative options as I’m working from home and GotW3 is lame and non-communicative. I’m not a fan of satellite but anything is better than nothing.
After the sim card update, we had one day of internet and now nothing going on 5 weeks. GotW3 has been largely mute. I’m looking for alternative options as I’m working from home and GotW3 is lame and non-communicative. I’m not a fan