I have had Hughes net and Viasat. Hughes is great but very expensive. Viasat was ok expensive customer service sucks. And they steal from you. They do not give refunds. I cancelled 3 days after they took the money from my account. Wouldn’t give me a refund for the month I wasn’t going to use. I had to go through BBB to get my money back. Now GotW3 has been great. I have been streaming the without problems. Customer service gets back to me within a day when I email with questions. I have been using this service for 5 months.

I had this for 1 month and was initially pleased, but meh. It is a bit more pricey than our family could afford right now but my kids really needed internet for school. GotW3 works and it seems as though my kids are doing better in school too. So far we plan on keeping it for their summer studies as well.

Have left over 100 requests for call back since Sept 10. Have received 1 phone call. Thry sent out a sim card and the unit still does not work. n unsecured, without video & notifications from security system. Have sent reply emails to “Charlie Bingham” if he even exists but no reply. What is wrong with this company?

As a rural customer this was the best internet provider as far as accessibility goes. Their customer service is non existent. Our internet was down for about 3 weeks and as someone that works from home, that was a disaster for me. Could not contact anyone at all. I stayed on hold forever trying to get answers. Finally, got the situation worked out with the company that sold us the service. I was happy again but still irritated that I was not able to contact anyone. Now, they took the monthly billing out of my account twice!!! There is absolutely no way to contact them. Their website is crap!! I’m not sure that I want to continue with them. I actually am thinking about filing a complaint with the FCC or the Consumer Affairs Department. I’m not sure that the experiences that I have had with them the last couple of months is acceptable legally. It’s certainly not acceptable to me, the consumer so I feel that I need to make a report.

This internet has been okay for us. It has worked fine up until the recent update which was difficult to follow and missing some information that was needed. Customer service is really hard to get a hold of which is frustrating when somthing is not working. It’s a bit pricey and I recieved new charges on my last few billing cycles with no explanation? An email explaing the charges would be nice. I feel a bit in the dark with this company. Overall, when it runs fine it’s good enough for us. When it doesn’t… good luck.

Following the resent update: I have called everyday for a week with no call back. I left an email about 6 days ago and recieved the generic response that was also on their website.
***I DID FIND additional help at this site to get it running again (slow but it’s something) https://digicom.com/gotw3-outage/ According to Gotw3 team you have to “set to broadband” but the gotw3 information sent in the mail did not give the steps to do so, unless I overlooked it. Hope this helps a few people.

We purchased wireless internet through GOTw3 back in July 2020 and were instantly very pleased with the service. We were able to stream Netflix and other channels with no issues. Then on October 22, 2020 we lost service. We called our local service guy Caleb and he mentioned that we needed a new SIM card and that he was working on it. We have heard excuse after excuse as to why as of today, November 1, 2020 we still have no internet. Our payment is deducted right out of our credit card account so I can assure you that this problem is not due to non payment. We try calling customer service and can’t get an answer. We are very unhappy at this point.

We had good internet until we were sent a new sd card and since then we haven’t had service. I have called several times and talked to someone by email and they are no help. The customer service is the worst I’ve ever seen in my life and I can’t even get a call or email back now, I’m taking this th the attorney general on Friday, 11-6.

I’ve had this service since March 2020 and it has been a lifesaver for working at home. But in October they had me install a new sim card they sent me. It has not worked since. They also raised the monthly charge by $10.00. I paid $104.99 for no Internet.

I have had gotW3 for over a year and as stated by another person in these reviews it was “unlimited for $99.99 a month + $200 to purchase the router”. Before October 25th they sent out 3 separate instructions ALL 3 DIFFERENT, first one told you to do this with the new SIM card, then came a second notification saying to ignore the first and then a 3rd notification saying oh don’t do the first 2 instructions but gave a new set.?!!!! I like so many of those above have emailed, called WITH NO RESPONSE as to when we will have internet just that there is a problem, they have identified it and are working on it & NOT TO EMAIL OR CALL THEM, the ONLY person I have gotten to answer any of their options when you call the ONLY phone number they have is BILLING, haha they want their money but are not responding to any other lines/options of contact! I have taken “speed test every day along with screenshots of the results & I have recorded how long it takes to load just one simple page.” FORGET playing even the lowest grade or shortest video online much less watch/stream ANY TV. I was not happy that the price increased along with a cap on usage BUT WHAT HAS BEEN THE WORST IS “NO INTERNET SINCE OCTOBER 25th” when they had us replace our old sim cards with new ones. Yes they use AT&T towers and this is just a guess because years ago I had an AT&T landline and it cost almost $90 a month just for a phoneline, I believe that gotW3 is unwilling to pay what AT&T is asking to use their towers but again this is my thoughts I can’t prove anything because they won’t respond to emails or calls. They charge your charge card or debit card monthly & I am in no way an attorney but I believe that is called FRAUD.!! For those who depend on internet during COVID-19 to work from home this has cost some their jobs as you can’t work when your job requires internet.

Had great service in rural Georgia for several months. Last month received a new SIM card by mail. Went through the convert process many times, but wouldn’t work. Have called, emailed over and over, went though the installer and no response or help for either of us. The company that installed and sales the product can’t even get support. Been without service for 3 weeks with no idea what’s to come. Customer service is not a priority and I would not recommend.

I have had gotw3 for almost 2 years. Was really satisfied with service, up to October 25,2020 with new update card. I have not had but a couple of days and a few partial days of service. Raised my service to 110.00 . I am trying to be patient but am really doubting, if I should keep it or cancel! 2months of payments no service. Since they just took my payment, guess I will give them another 30 days. Hoping they will make this right.

Before discovering this outfit’s one-star, Better Business Bureau rating, I spent about $350 dollars hoping Gotw3.com might provide a reasonable (though expensive) ‘Rural Plan’ for internet connectivity. Sadly, after weeks of usage, I’ve had less than three days of functional service. Connection speeds are consistently in the 0.1Gbps range.

Reading the comments of tech-savvy folks on Reddit, I get the impression that GotW3 is essentially trying to use AT&T cell networks in a manner that AT&T doesn’t wish them to be used. My guess is that this is why AT&T has throttled GotW3’s customers. I suspect that most of the positive reviews here were written before AT&T (discovered what GotW3 was up to and…?) throttled GotW3’s customers.

I regret having spent any time and money on this seemingly-bogus internet solution.

Caveat emptor.

After the sim card update, we had one day of internet and now nothing going on 5 weeks. GotW3 has been largely mute. I’m looking for alternative options as I’m working from home and GotW3 is lame and non-communicative. I’m not a fan of satellite but anything is better than nothing.

Just like the above been without service since the 26th and you literally no one will call you back unless you are calling about billing! The joke is internet has been down for close to 2 months and they don’t even update you correctly when they do update their customers!

Rip off stay away!

Well, looks like we all have had the same issue. We had them back in June of 2019. Love the year of service. Only internet available in our area. Now as of October 24, with the sim card switch, no internet and they continue to deduct the payment from my credit card. They keep saying they are working on it, but after 6 weeks, how long can I continue to pay them without receiving the service. Wish I had other options, I would jump ship.

I have had this service 3 months shy of a year. While speeds are modest to somewhat slow due to our distant towers, it has always worked, &worked well. A good thing for my area. However, & this is huge, we now have been throttled back due to an “update” in their system & have been unable to get any service at all & customer service is absolutely nonexistent! They do not return calls (several made) or emails. I cannot contact them period!! Not even to cancel my service. So I’m forced to pay my bank to stop payment. People need to know how some customers are treated. “Customer Service” gets one star only because this site requires all fields

If you want to pay for internet service and don’t get internet for 2 months this is the service for you. The system went down on October 24, 2020 and I did not get service back until the middle of November and even then was so slow we could not download statements, use our security cameras, or stream shows. Even then we were still billed the full amount for October, November and December. I tried to reach support and customer service multiple times and never reached anyone or had anyone call me back. Finally got tired of waiting and went with KPInternet out of Tyler with great results.

I’ve had GotW3 for almost a year now. At first everything was great. Speeds of 10-12Mbps Down, 1-2Mbps Up. Which in the rural area I’m in is by far the fastest I could get. I had previously been stuck with very slow and spotty satellite internet. Then I tried an antenna connection with HughesNet but they were very slow because they pointed my antenna to a tower of theirs that was too far away and wouldn’t admit to it being the reason my speed was only 2-3Mbps Down for most of the day.

However, in October of 2020, GotW3 said that all rural users needed new SIM cards installed in their routers, but the new SIM cards didn’t work. I have only been able to get a signal of 0.1Mbps (so basically a dialup speed). This has been the continuous case from 10/24/2020 to now (1/3/2020). We occasionally receive promises that service will be restored and refunds offered but I’m still being charged every month and I’ve been without service for over 10 weeks now. Very little information is being shared and they won’t even explain or even admit to the massive mistake they’ve made.

I’m planning to switch to a smaller wireless provider that has just expanded into my area that is almost half as expensive and doesn’t charge anything for their router (included in month-to-month lease).

Would be great, if it worked. Apparently there is not a tower within range of our home. Could not get any customer service or support to help us try to figure it out. The router just kept searching for signal. We tried multiple locations throughout our house -all directions and no signal. What a waste! $80 out the window for the restocking fee. Grrrr

I purchased the router and set up services last Summer (2020). It worked fantastic when we 1st got it then all that mess with changing the SIM card and VPN number in September. Service is absolutely horrible. I have great cell phone service at home. I actually live across the road from a tower. I have an AT&T hotspot that I use from. It works great. My sim has a Verizon hotspot. It also works great. I will canceling services. Makes zero sense to pay $100 for non working services. And they keep saying, “we’re working on it.” So buyer beware

This company is absolutely the worst. It started out ok early last year and then they had issues with their system starting for me in September. They kept saying they were working on a fix and they would issues credits when it was all fixed. It took months to fix and then just when I thought I was able to use it end of December after months of dealing with their horrible service (which I stuck with it mainly thinking I would get credits for at least a couple months of service) my internet completely stopped working. After emailing support for 2 weeks finally gave up and canceled since they didn’t know when it would be fixed. The company won’t give any credits from previous months if you used more than 10 gigs of service, which is ridiculous since you pay for 300 gigs. Now they won’t give any credits for this month that I used zero since they only credit if you are doing the 14 day trial. Please don’t support such a lying, cheating company as this who pulled their customers along with promises their system would be fixed and they would be fair in offering credits.

Would rate all zeroes if possible. No service since October and can’t get thru to speak with anyone. Have stayed on hold several times for more than an hour, left several callback requests and never got one. Also have sent the form from their website several times. Did finally get a call mid January asking for the device info I’d already submitted several times. Was told someone would contact me within 72 hours; as of Feb 5 still no phone call. Filed complaint with Texas BBB today. Going to file fraud claim with my bank to see if I can get any of my money back that way.

Worked great at first then around October 2020 there were issues. We never received any communication on why it was not working but in searching the internet discovered that there was an issue with AT&T and they were working to resolve the issue. We sent many emails for any kind of update and never received any communication. As of February 2021 our service has worked right maybe a total of 3 weeks since October. We could always connect but nothing worked because of the speed. I know they started throttling after a certain usage but I checked our usage and we weren’t even close and also would be right after the current month paid. I have cancelled our service and do not recommend. If we would have been communicated with or emails answered just to let us know that there were still some issues then we wouldn’t have had a problem. Customer service does not exist for this company. It is very disappointing because for rural customers there are very few options. Do not recommend and would give 0 stars for customer service if it was an option. Don’t waste your time or money.

ALL BAD !!!!! they stole our money and time!!!!!!!!!!! service was out for 4 months, meanwhile they keep taking out money.
then canceled our service when we asked for a refund for the 4 months they charged us . told us we are ” INELAGABLE FOR A REFUND “

Obtained in October of 20. Went south in December when they sent links to update. They have blamed AT&T at every corner. Via written correspondence, their technicians were not able to figure things out until late February? They promised to credit my bill, but my account was tagged full amount again today and we haven’t had service in two months. I have numerous written correspondences and I have copied and pasted every message I’ve sent and documented all phone calls (the few chance happenings that they actually occurred!) Hands down the most arduous company to make contact with; the only company I’ve every worked with that could not resolve an issue in a timely and satisfactory manner. Feeling very duped.

SO FRUSTRSTING. We purchased the equipment, which was not cheap by the way, and subscribed for the service in October 2020. For two weeks, it was amazing. It worked great and seemed to be the answer we were looking for. The original monthly fee was $99, which we were willing to pay as it worked so well. Then everything came unraveled. The price went up to $109/mo and the service was suddenly severely throttled. There were often conflicting messages on how to fix the problem on their web sit and the customer service person you might be lucky enough to reach on the phone after sitting on hold for two hours. I’m not exaggerating. A new SIM card was mailed, which actually seemed to make the service worse. This went on for MONTHS and is still going on. We’re out and just cancelled today . . . after paying GotW3 $650 for one month of good service at best. When we were lucky enough to connect to a customer service rep, there was always a promise that the fix they were working on had to be done one customer at a time and it appeared they were almost to our area. I have filed a complaint with the Better Business Bureau, as I’m sure many others have as well. My guess is there will be a class action law suit eventually. Too bad, because it really was a great service for the two weeks it worked.

Been out of service since October 24th. Many, many calls to customer service and billing. Charged me for the moths of October and November for service that WOULD NOT WORK. Then in December they promised me credits to cover the last 2 months of non-existent service and $132 that they charged me in November but cancelled my account with no warning a day later. I have been put through the ringer with this company. I am still owed for $135 for the month of November and 3 months for the non-working service. I called today and finally got through for the first time in over a month. The girl I spoke with said she cannot fix or restore my issue without payment although she admitted that she and her manager looked over the account and that it was closed mistakenly by a “former employee” whom can no longer be reached. Since she mentioned the discussion with her supervisor, I asked to speak with her. She stated I would have to wait because she was on another call. After 45 minutes and NO resolution she asked if the supervisor could call me back because they were all about to go into a meeting. I told her in all my years experience as a call center supervisor I had never heard of disconnecting with a customer to have a meeting. This is the 6th time I’ve been promised a call back by a supervisor. Lets see

Don’t walk away from GotW3…RUN!!! I stuck with them for 4 months as they worked through the major outage that experienced. During this time my local rep told me to hang with them and that “they” would make it right in the end with billing credits. Well, I had my service restored a few days ago and contacted them for my credits. Turns out they said that “upon sign up you have agreed to a non contract, prepaid service. If your service has been any less than adequate you always have the option to cancel at any time through our website. Due to this, your account has received all the refunds approved at this time.” So 4 months of paying for a service I wasn’t receiving only to get 1 month’s worth of credit. I should bailed on them when this first started.