GotW3 Internet Reviews 2021
Pricing & Packages | Modem & Router | Features | Customer Service | Recommendation
GotW3 offers high speed 4G LTE internet access for users across the nation, working for rural areas as well as city residents and people who travel frequently.
Pros:
- 300 GB of high-speed data
- No contracts
- Great for rural areas and mobility
Cons:
- Very expensive equipment
- Speeds vary depending on cell phone tower distance and terrain
- Not ideal for HD streaming and online gaming
Packages and Pricing
GotW3 offers three plans that vary depending on where you live:
Magenta Plan – Urban America Data Plan
As the name suggests, this plan is better suited for those who live in urban and suburban areas, particularly near larger cities and comes and is offered at two different data packages. There is a 50 GB package for $99.99 or a 300 GB package for $129.99. The plan supports speeds of up to 70Mbps, but be aware that this highly depends on the signal coverage and distance you are from the cell phone towers.
Blue Plan – Rural America Data Plan
Alternatively, the Rural plan is aimed towards those who live in remote and rural areas, where other types of internet services aren’t accessible. This plan also supports speeds of up to 70Mbps, but as with the Urban plan, if you’re far away from the tower, the speed might be as low as 1Mbps without boosting equipment. The monthly service fee for this plan is $99.99 for 50 GB, and $129.99 for 300 GB.
Red Elite Plan – Both Rural and Urban
The Red Elite plan was just recently launched, and for many will offer the best coverage and speeds. This plan runs off of Verizon’s towers which has great coast to coast coverage. When you call in to learn more about, or purchase service, the customer server representative will be able see if the Red Elite Plan (Verizon), or the blue plan will work better at your home or where you plan to use the internet the most. They can determine this by seeing which cell towers are in the area.
The Red Elite plan is $99.99 for 50 GB, or $129.99 for 200 GB.
Network Management and Performance
GotW3 actively manages its network, which means that you might experience slower speeds during peak hours. While there are no hard data caps and the company claims that there is no throttling, they still actively monitor bandwidth usage and will restrict speeds to those with “excessive use of international bandwidth capacity, in favor of other users who have not yet used their fair share.”
They state the monitored bandwidth usage is reset on monthly cycles. While GotW3 will never charge overages, they will definitely limit speeds once you exceed a certain limit. They aren’t really forthcoming about the actual limit, stating only that the average household of four uses between 300GB and 500GB per month for all their activities, so it’s safe to assume this the limit is similar.
This is quite misleading, though, as data usage depends on the type of activities. Movie streaming in 4K and HD definition, for example, will easily use up 15GB to 20GB for a single movie. To ensure you don’t go over the limit, GotW3 advises their users to stream in lower resolutions to conserve data.
One point to note that can be problematic is that according to their fair use policy, GotW3 do not permit first-person games on their network because of the data usage and liken this to bitcoin mining.
Fees
As payments are made upfront, there aren’t many additional fees to pay, except for the common ones including:
Reconnection Fee
If you cancel your service but change your mind and wish to reconnect, you will have to pay $25.00 to do so.
Equipment Return Refunds and Fees
Cancellation refunds seem to be fairly tricky as you can get a refund if you cancel within the first 14 days of service but in some cases it’s only applicable if you got the offer through Tier 2 support. You’ll be refunded for the first month of service and the cost of purchased equipment, minus a $50 restocking fee, but you won’t be refunded for tax and shipping.
Your Modem and Router
With GotW3, you must use their proprietary routers or you won’t be able to use their internet services otherwise. Currently you can choose between the C4R400 or the LTE520 router.
Their C4R400 router supports speeds up to 150Mbps for both LTE and Wi-Fi and comes with one ethernet port, one SIM card slot, and an external antenna port. It can be used on all operating systems (Windows, Mac, Linux, Android).
Their LTE200 router supports up to 300Mbps speeds for both LTE and Wi-Fi and comes equipped with four ethernet ports, a SIM card slot, and an external antenna port. It also supports all operating systems.
Unfortunately, there is no lease option for the router, and if you want to become a GotW3 customer, you’ll have to purchase it. The one-time fee is incredibly high at $227.49 for the router, and that doesn’t include taxes and shipping fees.
In addition, you have to pay for the router and the first month upfront, and this might be a big deal-breaker for some.
Features and Benefits
TotalSECURE
This is a bundle that you can get for an additional $15 per month that includes SecureIT Pro antivirus software, the Password Genie password manager, and the TotalTECH premium IT support.
The premium remote IT support is arguably the best value as it gives you access to US-based tech support around the clock via a toll-free number.
Additional Extras:
Due to the nature of 4G and LTE signals, those in rural areas that are in zones with weak cell phone tower coverage will need to boost their signal to be able to get decent speeds. For this, GotW3 offers you two signal-boosting options:
Outdoor Wideband Directional Antenna
Poor tower coverage and reception can be dealt with by purchasing their Outdoor Wideband Directional Antenna, but as most of their gear, it comes with a big price tag: $165.39.
The antenna is compatible with all US carriers: AT&T, T-Mobile, Verizon, and others. It can actually support more than one device too, so when you purchase and install it, you’ll get a better signal for your cell phones.
It comes as part of a bundle that includes the mounting pole, 25-feet coax cable, and adapter. The antenna is intended for exterior use only so it’s waterproof and can withstand the elements.
WilsonPro Signal 4G Booster Kit
Weak signals caused by terrain or distance can be solved with the WilsonPro Signal 4G Booster Kit that will cost you $249.99, plus taxes and shipping. WilsonPro works with all providers in North America and is FCC and IC certified.
Customer Service
You can reach GotW3 sales by calling them on the following number 1-833-492-6893, or if you need support and billing, you can reach them on 1-833-484-6893.
Their regular business hours are:
- Monday to Friday, 7:00 am to 10:00 pm CST;
- Saturday from 8:00 am to 9:00 pm CST;
- Sunday, 10:00 am to 6:00 pm CST.
There is no chat support or an email, but there’s a contact form on their site that you can use in case you don’t have time to call them. The site also offers a few video tutorials on setting up the router and changing Wi-Fi and login passwords, and changing network selection on the router. For all the more complex issues, you’ll have to call them, as there is no community page available at this time.
While there aren’t many customer reviews out there currently, those who have mentioned their services appear to be satisfied overall.
Most agree that the equipment is pricey, but it’s the best option compared to others out there, particularly in areas with minimal broadband options. Plus, the ping is pretty decent (reports suggest regular cell tower ping in range of 20ms to 30ms) and the speeds are usually acceptable and enough for most online activities too.
Ways to Save on GotW3
Check Your Area Coverage
To avoid spending hundreds of dollars in advance, you should thoroughly check the network coverage in your area to determine whether you will be able to use GotW3 services to the fullest or not. Particularly as getting a refund can be a bit hit and miss.
Limit Data Spending
While there is no hard data cap, your bandwidth will be limited after a certain amount. So it’s best to monitor and limit your own video quality to avoid having your overall service impacted while you’re paying $80 to $100 per month for it.
Our Recommendation
If regular cable and broadband operators aren’t within your reach, satellite internet (with it’s high ping values) aren’t your only option! GotW3 is a viable alternative using a 4G and LTE network. The price of the equipment is incredibly high with no rental plans which can put some people off. But, for those who travel, camp, or live in more remote areas it offers a truly accessible internet option.
Ultimately, GotW3 offers the best service for the price, particularly as other competitors are similarly priced (or higher). But, if you’re a gamer looking for first-person or other data-heavy games, you’ll need to look for an alternative provider that allows it.
Billy T - April 30, 2020 @ 02:41
Works great, great speeds, easy to use. For rural locations and mobility it’s a great option. Upfront , cost is a downside.
Debbie - May 19, 2020 @ 22:27
I have had Hughes net and Viasat. Hughes is great but very expensive. Viasat was ok expensive customer service sucks. And they steal from you. They do not give refunds. I cancelled 3 days after they took the money from my account. Wouldn’t give me a refund for the month I wasn’t going to use. I had to go through BBB to get my money back. Now GotW3 has been great. I have been streaming the without problems. Customer service gets back to me within a day when I email with questions. I have been using this service for 5 months.
I have had Hughes net and Viasat. Hughes is great but very expensive. Viasat was ok expensive customer service sucks. And they steal from you. They do not give refunds. I cancelled 3 days after they took the money from my account. Wouldn’t give
Erica C - August 18, 2020 @ 17:51
Works like a charm – cannot recommend it enough! It’s better than both Viasat and AT&T put together!!
Doug B - September 6, 2020 @ 23:29
Literally set it up in 2 minutes. Totally over the moon that it wasn’t a big whole annoying thing like Frontier has been.
Ray N - September 8, 2020 @ 00:34
We’ve tried just about everybody who will service our house at this point and so far GotW3 has been the best. I recommend it to all my neighbors.
Kenneth John - September 8, 2020 @ 01:47
It works just okay. I don’t have any other internet options here, but at least I now have something.
Allison M - September 10, 2020 @ 06:46
I had this for 1 month and was initially pleased, but meh. It is a bit more pricey than our family could afford right now but my kids really needed internet for school. GotW3 works and it seems as though my kids are doing better in school too. So far we plan on keeping it for their summer studies as well.
I had this for 1 month and was initially pleased, but meh. It is a bit more pricey than our family could afford right now but my kids really needed internet for school. GotW3 works and it seems as though my kids are doing better in school too. So fa
Joni E - September 14, 2020 @ 01:18
Got it for my son a couple weeks ago since he’s going to need a better internet connection for classes this year. Haven’t heard a peep so I assume it’s working great!
Glen P - September 14, 2020 @ 18:36
Ordered our modem yesterday and is already here this afternoon! So far, so good!
Amy L - September 16, 2020 @ 21:05
We live in an area without more than 90’s dial up internet and at first his seemed way too good to be true, but 9 months later we’re still going strong. Thank you GotW3!
Steven D - September 22, 2020 @ 07:01
Have left over 100 requests for call back since Sept 10. Have received 1 phone call. Thry sent out a sim card and the unit still does not work. n unsecured, without video & notifications from security system. Have sent reply emails to “Charlie Bingham” if he even exists but no reply. What is wrong with this company?
Have left over 100 requests for call back since Sept 10. Have received 1 phone call. Thry sent out a sim card and the unit still does not work. n unsecured, without video & notifications from security system. Have sent reply emails to “Char
Michelle M - September 24, 2020 @ 15:23
Started off great and has stayed have recommended them to everyone!
Bernie D - September 30, 2020 @ 02:00
Works great! Our modem mostly stays at home. Not the most portable but don’t hate it and better than no internet.
Bonita K - October 2, 2020 @ 17:49
I was super skeptical at first but it works! 3 months in, no issues, fast, same price. We plan on consolidating our internet service to just GotW3 to save money in the future.
Kelli G - October 2, 2020 @ 18:02
Heard great things about this and it has been for us so far! Fast and we can take it too our lake house next summer. Couldn’t be happier with it!
Fi A - October 2, 2020 @ 21:25
Works great! Just got it today and it’s super easy to set up.
Izzy H - October 2, 2020 @ 21:27
A little more pricey than I thought it would be upfront, but this is a serious upgrade to the trash internet I had before. Highly recommend!
Linda King - October 29, 2020 @ 22:38
As a rural customer this was the best internet provider as far as accessibility goes. Their customer service is non existent. Our internet was down for about 3 weeks and as someone that works from home, that was a disaster for me. Could not contact anyone at all. I stayed on hold forever trying to get answers. Finally, got the situation worked out with the company that sold us the service. I was happy again but still irritated that I was not able to contact anyone. Now, they took the monthly billing out of my account twice!!! There is absolutely no way to contact them. Their website is crap!! I’m not sure that I want to continue with them. I actually am thinking about filing a complaint with the FCC or the Consumer Affairs Department. I’m not sure that the experiences that I have had with them the last couple of months is acceptable legally. It’s certainly not acceptable to me, the consumer so I feel that I need to make a report.
As a rural customer this was the best internet provider as far as accessibility goes. Their customer service is non existent. Our internet was down for about 3 weeks and as someone that works from home, that was a disaster for me. Could not contact
Kay - November 1, 2020 @ 21:31
This internet has been okay for us. It has worked fine up until the recent update which was difficult to follow and missing some information that was needed. Customer service is really hard to get a hold of which is frustrating when somthing is not working. It’s a bit pricey and I recieved new charges on my last few billing cycles with no explanation? An email explaing the charges would be nice. I feel a bit in the dark with this company. Overall, when it runs fine it’s good enough for us. When it doesn’t… good luck.
Following the resent update: I have called everyday for a week with no call back. I left an email about 6 days ago and recieved the generic response that was also on their website.
***I DID FIND additional help at this site to get it running again (slow but it’s something) https://digicom.com/gotw3-outage/ According to Gotw3 team you have to “set to broadband” but the gotw3 information sent in the mail did not give the steps to do so, unless I overlooked it. Hope this helps a few people.
This internet has been okay for us. It has worked fine up until the recent update which was difficult to follow and missing some information that was needed. Customer service is really hard to get a hold of which is frustrating when somthing is not w
Joseph and Jane Blevins - November 2, 2020 @ 00:19
We purchased wireless internet through GOTw3 back in July 2020 and were instantly very pleased with the service. We were able to stream Netflix and other channels with no issues. Then on October 22, 2020 we lost service. We called our local service guy Caleb and he mentioned that we needed a new SIM card and that he was working on it. We have heard excuse after excuse as to why as of today, November 1, 2020 we still have no internet. Our payment is deducted right out of our credit card account so I can assure you that this problem is not due to non payment. We try calling customer service and can’t get an answer. We are very unhappy at this point.
We purchased wireless internet through GOTw3 back in July 2020 and were instantly very pleased with the service. We were able to stream Netflix and other channels with no issues. Then on October 22, 2020 we lost service. We called our local service
Linda King - November 3, 2020 @ 12:39
After posting a review that I was double charged, the situation was corrected. It doesn’t negate the fact that they have absolutely no customer service but as far as my service, at this time, I am satisfied.
Everett goodman - November 5, 2020 @ 22:00
We had good internet until we were sent a new sd card and since then we haven’t had service. I have called several times and talked to someone by email and they are no help. The customer service is the worst I’ve ever seen in my life and I can’t even get a call or email back now, I’m taking this th the attorney general on Friday, 11-6.
We had good internet until we were sent a new sd card and since then we haven’t had service. I have called several times and talked to someone by email and they are no help. The customer service is the worst I’ve ever seen in my life and I can’
Margot - November 7, 2020 @ 14:09
I’ve had this service since March 2020 and it has been a lifesaver for working at home. But in October they had me install a new sim card they sent me. It has not worked since. They also raised the monthly charge by $10.00. I paid $104.99 for no Internet.
I’ve had this service since March 2020 and it has been a lifesaver for working at home. But in October they had me install a new sim card they sent me. It has not worked since. They also raised the monthly charge by $10.00. I paid $104.99 f
Kath Davis - November 10, 2020 @ 13:57
I have had gotW3 for over a year and as stated by another person in these reviews it was “unlimited for $99.99 a month + $200 to purchase the router”. Before October 25th they sent out 3 separate instructions ALL 3 DIFFERENT, first one told you to do this with the new SIM card, then came a second notification saying to ignore the first and then a 3rd notification saying oh don’t do the first 2 instructions but gave a new set.?!!!! I like so many of those above have emailed, called WITH NO RESPONSE as to when we will have internet just that there is a problem, they have identified it and are working on it & NOT TO EMAIL OR CALL THEM, the ONLY person I have gotten to answer any of their options when you call the ONLY phone number they have is BILLING, haha they want their money but are not responding to any other lines/options of contact! I have taken “speed test every day along with screenshots of the results & I have recorded how long it takes to load just one simple page.” FORGET playing even the lowest grade or shortest video online much less watch/stream ANY TV. I was not happy that the price increased along with a cap on usage BUT WHAT HAS BEEN THE WORST IS “NO INTERNET SINCE OCTOBER 25th” when they had us replace our old sim cards with new ones. Yes they use AT&T towers and this is just a guess because years ago I had an AT&T landline and it cost almost $90 a month just for a phoneline, I believe that gotW3 is unwilling to pay what AT&T is asking to use their towers but again this is my thoughts I can’t prove anything because they won’t respond to emails or calls. They charge your charge card or debit card monthly & I am in no way an attorney but I believe that is called FRAUD.!! For those who depend on internet during COVID-19 to work from home this has cost some their jobs as you can’t work when your job requires internet.
I have had gotW3 for over a year and as stated by another person in these reviews it was “unlimited for $99.99 a month + $200 to purchase the router”. Before October 25th they sent out 3 separate instructions ALL 3 DIFFERENT, first one to
Tony felix - November 13, 2020 @ 02:31
Had great service in rural Georgia for several months. Last month received a new SIM card by mail. Went through the convert process many times, but wouldn’t work. Have called, emailed over and over, went though the installer and no response or help for either of us. The company that installed and sales the product can’t even get support. Been without service for 3 weeks with no idea what’s to come. Customer service is not a priority and I would not recommend.
Had great service in rural Georgia for several months. Last month received a new SIM card by mail. Went through the convert process many times, but wouldn’t work. Have called, emailed over and over, went though the installer and no response or help
Tammy Henderson - November 19, 2020 @ 02:31
I have had gotw3 for almost 2 years. Was really satisfied with service, up to October 25,2020 with new update card. I have not had but a couple of days and a few partial days of service. Raised my service to 110.00 . I am trying to be patient but am really doubting, if I should keep it or cancel! 2months of payments no service. Since they just took my payment, guess I will give them another 30 days. Hoping they will make this right.
I have had gotw3 for almost 2 years. Was really satisfied with service, up to October 25,2020 with new update card. I have not had but a couple of days and a few partial days of service. Raised my service to 110.00 . I am trying to be patient but am
T Lawrence Pitts - November 20, 2020 @ 20:30
Before discovering this outfit’s one-star, Better Business Bureau rating, I spent about $350 dollars hoping Gotw3.com might provide a reasonable (though expensive) ‘Rural Plan’ for internet connectivity. Sadly, after weeks of usage, I’ve had less than three days of functional service. Connection speeds are consistently in the 0.1Gbps range.
Reading the comments of tech-savvy folks on Reddit, I get the impression that GotW3 is essentially trying to use AT&T cell networks in a manner that AT&T doesn’t wish them to be used. My guess is that this is why AT&T has throttled GotW3’s customers. I suspect that most of the positive reviews here were written before AT&T (discovered what GotW3 was up to and…?) throttled GotW3’s customers.
I regret having spent any time and money on this seemingly-bogus internet solution.
Caveat emptor.
Before discovering this outfit’s one-star, Better Business Bureau rating, I spent about $350 dollars hoping Gotw3.com might provide a reasonable (though expensive) ‘Rural Plan’ for internet connectivity. Sadly, after weeks of usage,
William Hoover - November 30, 2020 @ 00:09
After the sim card update, we had one day of internet and now nothing going on 5 weeks. GotW3 has been largely mute. I’m looking for alternative options as I’m working from home and GotW3 is lame and non-communicative. I’m not a fan of satellite but anything is better than nothing.
After the sim card update, we had one day of internet and now nothing going on 5 weeks. GotW3 has been largely mute. I’m looking for alternative options as I’m working from home and GotW3 is lame and non-communicative. I’m not a fan
Kelly Stacey - December 2, 2020 @ 21:53
Customer service is non existent. Cancelled my service but still stuck with a high priced modem I can’t use!
Mike R. - December 3, 2020 @ 22:26
Just like the above been without service since the 26th and you literally no one will call you back unless you are calling about billing! The joke is internet has been down for close to 2 months and they don’t even update you correctly when they do update their customers!
Rip off stay away!
Just like the above been without service since the 26th and you literally no one will call you back unless you are calling about billing! The joke is internet has been down for close to 2 months and they don’t even update you correctly when they do
stef - December 7, 2020 @ 18:46
Well, looks like we all have had the same issue. We had them back in June of 2019. Love the year of service. Only internet available in our area. Now as of October 24, with the sim card switch, no internet and they continue to deduct the payment from my credit card. They keep saying they are working on it, but after 6 weeks, how long can I continue to pay them without receiving the service. Wish I had other options, I would jump ship.
Well, looks like we all have had the same issue. We had them back in June of 2019. Love the year of service. Only internet available in our area. Now as of October 24, with the sim card switch, no internet and they continue to deduct the payment
Jason - December 17, 2020 @ 03:39
No service overpriced equipment that’s does not work. Terrible customer service been trying to reach billing department no luck @ all.
Ron - December 19, 2020 @ 15:09
I have had this service 3 months shy of a year. While speeds are modest to somewhat slow due to our distant towers, it has always worked, &worked well. A good thing for my area. However, & this is huge, we now have been throttled back due to an “update” in their system & have been unable to get any service at all & customer service is absolutely nonexistent! They do not return calls (several made) or emails. I cannot contact them period!! Not even to cancel my service. So I’m forced to pay my bank to stop payment. People need to know how some customers are treated. “Customer Service” gets one star only because this site requires all fields
I have had this service 3 months shy of a year. While speeds are modest to somewhat slow due to our distant towers, it has always worked, &worked well. A good thing for my area. However, & this is huge, we now have been throttled back due to
Tom Potthoff - December 21, 2020 @ 14:04
If you want to pay for internet service and don’t get internet for 2 months this is the service for you. The system went down on October 24, 2020 and I did not get service back until the middle of November and even then was so slow we could not download statements, use our security cameras, or stream shows. Even then we were still billed the full amount for October, November and December. I tried to reach support and customer service multiple times and never reached anyone or had anyone call me back. Finally got tired of waiting and went with KPInternet out of Tyler with great results.
If you want to pay for internet service and don’t get internet for 2 months this is the service for you. The system went down on October 24, 2020 and I did not get service back until the middle of November and even then was so slow we could no
Jonathan F - January 3, 2021 @ 20:18
I’ve had GotW3 for almost a year now. At first everything was great. Speeds of 10-12Mbps Down, 1-2Mbps Up. Which in the rural area I’m in is by far the fastest I could get. I had previously been stuck with very slow and spotty satellite internet. Then I tried an antenna connection with HughesNet but they were very slow because they pointed my antenna to a tower of theirs that was too far away and wouldn’t admit to it being the reason my speed was only 2-3Mbps Down for most of the day.
However, in October of 2020, GotW3 said that all rural users needed new SIM cards installed in their routers, but the new SIM cards didn’t work. I have only been able to get a signal of 0.1Mbps (so basically a dialup speed). This has been the continuous case from 10/24/2020 to now (1/3/2020). We occasionally receive promises that service will be restored and refunds offered but I’m still being charged every month and I’ve been without service for over 10 weeks now. Very little information is being shared and they won’t even explain or even admit to the massive mistake they’ve made.
I’m planning to switch to a smaller wireless provider that has just expanded into my area that is almost half as expensive and doesn’t charge anything for their router (included in month-to-month lease).
I’ve had GotW3 for almost a year now. At first everything was great. Speeds of 10-12Mbps Down, 1-2Mbps Up. Which in the rural area I’m in is by far the fastest I could get. I had previously been stuck with very slow and spotty satellite i
Harold Mattes - January 12, 2021 @ 18:58
AVOID this company. I’ve been without internet since October. Worst service ever! They never return calls or emails. I’m stuck because I have no access to cable. Would switch in a heartbeat if I could.
Kristin Lovett - January 29, 2021 @ 20:48
Would be great, if it worked. Apparently there is not a tower within range of our home. Could not get any customer service or support to help us try to figure it out. The router just kept searching for signal. We tried multiple locations throughout our house -all directions and no signal. What a waste! $80 out the window for the restocking fee. Grrrr
Would be great, if it worked. Apparently there is not a tower within range of our home. Could not get any customer service or support to help us try to figure it out. The router just kept searching for signal. We tried multiple locations throughout o
Amanda Thompson - February 1, 2021 @ 01:19
I purchased the router and set up services last Summer (2020). It worked fantastic when we 1st got it then all that mess with changing the SIM card and VPN number in September. Service is absolutely horrible. I have great cell phone service at home. I actually live across the road from a tower. I have an AT&T hotspot that I use from. It works great. My sim has a Verizon hotspot. It also works great. I will canceling services. Makes zero sense to pay $100 for non working services. And they keep saying, “we’re working on it.” So buyer beware
I purchased the router and set up services last Summer (2020). It worked fantastic when we 1st got it then all that mess with changing the SIM card and VPN number in September. Service is absolutely horrible. I have great cell phone service at home.
Lisa S - February 2, 2021 @ 16:23
This company is absolutely the worst. It started out ok early last year and then they had issues with their system starting for me in September. They kept saying they were working on a fix and they would issues credits when it was all fixed. It took months to fix and then just when I thought I was able to use it end of December after months of dealing with their horrible service (which I stuck with it mainly thinking I would get credits for at least a couple months of service) my internet completely stopped working. After emailing support for 2 weeks finally gave up and canceled since they didn’t know when it would be fixed. The company won’t give any credits from previous months if you used more than 10 gigs of service, which is ridiculous since you pay for 300 gigs. Now they won’t give any credits for this month that I used zero since they only credit if you are doing the 14 day trial. Please don’t support such a lying, cheating company as this who pulled their customers along with promises their system would be fixed and they would be fair in offering credits.
This company is absolutely the worst. It started out ok early last year and then they had issues with their system starting for me in September. They kept saying they were working on a fix and they would issues credits when it was all fixed. It to
Susan Banks - February 6, 2021 @ 03:56
Would rate all zeroes if possible. No service since October and can’t get thru to speak with anyone. Have stayed on hold several times for more than an hour, left several callback requests and never got one. Also have sent the form from their website several times. Did finally get a call mid January asking for the device info I’d already submitted several times. Was told someone would contact me within 72 hours; as of Feb 5 still no phone call. Filed complaint with Texas BBB today. Going to file fraud claim with my bank to see if I can get any of my money back that way.
Would rate all zeroes if possible. No service since October and can’t get thru to speak with anyone. Have stayed on hold several times for more than an hour, left several callback requests and never got one. Also have sent the form from their
Charles Taylor - February 8, 2021 @ 18:17
Worked great at first then around October 2020 there were issues. We never received any communication on why it was not working but in searching the internet discovered that there was an issue with AT&T and they were working to resolve the issue. We sent many emails for any kind of update and never received any communication. As of February 2021 our service has worked right maybe a total of 3 weeks since October. We could always connect but nothing worked because of the speed. I know they started throttling after a certain usage but I checked our usage and we weren’t even close and also would be right after the current month paid. I have cancelled our service and do not recommend. If we would have been communicated with or emails answered just to let us know that there were still some issues then we wouldn’t have had a problem. Customer service does not exist for this company. It is very disappointing because for rural customers there are very few options. Do not recommend and would give 0 stars for customer service if it was an option. Don’t waste your time or money.
Worked great at first then around October 2020 there were issues. We never received any communication on why it was not working but in searching the internet discovered that there was an issue with AT&T and they were working to resolve the issue
Jerry Lambert - February 22, 2021 @ 20:17
the worst service ever. worked a month and not since. They billed months but no service.
Isabel Martinez - February 22, 2021 @ 20:20
Terrible service!
John l - February 22, 2021 @ 20:27
No service since August!
Lane L - February 22, 2021 @ 20:30
The worst internet service provider!!
mike - February 24, 2021 @ 17:56
ALL BAD !!!!! they stole our money and time!!!!!!!!!!! service was out for 4 months, meanwhile they keep taking out money.
then canceled our service when we asked for a refund for the 4 months they charged us . told us we are ” INELAGABLE FOR A REFUND “
ALL BAD !!!!! they stole our money and time!!!!!!!!!!! service was out for 4 months, meanwhile they keep taking out money.
then canceled our service when we asked for a refund for the 4 months they charged us . told us we are ” INELAGABLE F
Michael - March 1, 2021 @ 16:26
Obtained in October of 20. Went south in December when they sent links to update. They have blamed AT&T at every corner. Via written correspondence, their technicians were not able to figure things out until late February? They promised to credit my bill, but my account was tagged full amount again today and we haven’t had service in two months. I have numerous written correspondences and I have copied and pasted every message I’ve sent and documented all phone calls (the few chance happenings that they actually occurred!) Hands down the most arduous company to make contact with; the only company I’ve every worked with that could not resolve an issue in a timely and satisfactory manner. Feeling very duped.
Obtained in October of 20. Went south in December when they sent links to update. They have blamed AT&T at every corner. Via written correspondence, their technicians were not able to figure things out until late February? They promised to cr
Kim - March 2, 2021 @ 15:37
SO FRUSTRSTING. We purchased the equipment, which was not cheap by the way, and subscribed for the service in October 2020. For two weeks, it was amazing. It worked great and seemed to be the answer we were looking for. The original monthly fee was $99, which we were willing to pay as it worked so well. Then everything came unraveled. The price went up to $109/mo and the service was suddenly severely throttled. There were often conflicting messages on how to fix the problem on their web sit and the customer service person you might be lucky enough to reach on the phone after sitting on hold for two hours. I’m not exaggerating. A new SIM card was mailed, which actually seemed to make the service worse. This went on for MONTHS and is still going on. We’re out and just cancelled today . . . after paying GotW3 $650 for one month of good service at best. When we were lucky enough to connect to a customer service rep, there was always a promise that the fix they were working on had to be done one customer at a time and it appeared they were almost to our area. I have filed a complaint with the Better Business Bureau, as I’m sure many others have as well. My guess is there will be a class action law suit eventually. Too bad, because it really was a great service for the two weeks it worked.
SO FRUSTRSTING. We purchased the equipment, which was not cheap by the way, and subscribed for the service in October 2020. For two weeks, it was amazing. It worked great and seemed to be the answer we were looking for. The original monthly fee
Audrie Pleasant - March 2, 2021 @ 17:49
Been out of service since October 24th. Many, many calls to customer service and billing. Charged me for the moths of October and November for service that WOULD NOT WORK. Then in December they promised me credits to cover the last 2 months of non-existent service and $132 that they charged me in November but cancelled my account with no warning a day later. I have been put through the ringer with this company. I am still owed for $135 for the month of November and 3 months for the non-working service. I called today and finally got through for the first time in over a month. The girl I spoke with said she cannot fix or restore my issue without payment although she admitted that she and her manager looked over the account and that it was closed mistakenly by a “former employee” whom can no longer be reached. Since she mentioned the discussion with her supervisor, I asked to speak with her. She stated I would have to wait because she was on another call. After 45 minutes and NO resolution she asked if the supervisor could call me back because they were all about to go into a meeting. I told her in all my years experience as a call center supervisor I had never heard of disconnecting with a customer to have a meeting. This is the 6th time I’ve been promised a call back by a supervisor. Lets see
Been out of service since October 24th. Many, many calls to customer service and billing. Charged me for the moths of October and November for service that WOULD NOT WORK. Then in December they promised me credits to cover the last 2 months of non-e
Blair - March 3, 2021 @ 20:43
complete ripoff. I even have guys “personal number”. Have not had service since October. Keep paying. Anybody interested in a class action law suit? Nobody takes responsibility for the nonexistent service.
Bodie Cooper - March 8, 2021 @ 19:04
Don’t walk away from GotW3…RUN!!! I stuck with them for 4 months as they worked through the major outage that experienced. During this time my local rep told me to hang with them and that “they” would make it right in the end with billing credits. Well, I had my service restored a few days ago and contacted them for my credits. Turns out they said that “upon sign up you have agreed to a non contract, prepaid service. If your service has been any less than adequate you always have the option to cancel at any time through our website. Due to this, your account has received all the refunds approved at this time.” So 4 months of paying for a service I wasn’t receiving only to get 1 month’s worth of credit. I should bailed on them when this first started.
Don’t walk away from GotW3…RUN!!! I stuck with them for 4 months as they worked through the major outage that experienced. During this time my local rep told me to hang with them and that “they” would make it right in the end