Starry Internet Service Reviews

Starry Internet Reviews 2020

Pricing & Packages | Technology | Modem & Router | Features | Customer Service | Recommendation

With a concept that seems to be geared towards an audience looking to make a shift away from traditional internet providers, Starry Internet has made many promises and claims to their customer base since their start in 2016. With plans for both residential and commercials purposes, Starry Internet offers high-speed internet delivered smartly and efficiently at a reasonable price.


Pros:

  • Great customer service & 24/7 support
  • No contracts
  • No rental fees for equipment
  • Flat-rate fees without surprise costs


Cons:

  • Service quality may vary depending on the area
  • Sometimes doesn’t reach every room of the house
  • Connection can be affected by inclement weather


Starry Internet Plans & Pricing

200 Mbps Plan

Unlike many other internet providers that have multiple packages to fit these various needs of the customers, Starry makes it simple by offering only one. The one-size-fits-all approach seems to work well not only because it regulates cost, but because everyone gets the same high-speeds to do what they need to online.

For a flat-fee of $50/mo. that already includes taxes, Starry delivers up to 200Mbps speeds for upload and download. And, with most streaming services like Netflix requiring at least 25 Mbsp to run properly, the plan leaves plenty of room for customers to use multiple devices for streaming, browsing, or anything else.


Starry Internet Technology

Starry is trying to revolutionize ¬the internet industry by breaking free of the traditional approach of running miles upon miles of cable lines that are expensive, labor-intensive, and slow to roll out. With most of your local providers having this same approach, it affects you with few options, higher internet bills, and without viable competition, theirs not a lot you can do about it.

Starry’s radical new service promises to deliver fast, gigabit-capable internet through the air.

How the Techology Works

Starry uses a part of the spectrum known as millimeter-wave to beam the internet to your home.
Starry Internet TechnologyStarry Internet Technology

In the past, it has been very difficult to make use of millimeter-wave for internet as providers had to make the waves travel over long distances while providing a lot of power, accuracy, and the ability to penetrate walls. This technology was very expensive to produce at a commercial level but Starry has developed a cost-effect model that can be easily implemented for cities, homes, and even building complexes.

In its current model, Starry is best designed for metro areas and simply mounts an innovative antenna known as the Starry Beam on radio towers and skyscrapers to transmit internet across the entire city.

To serve individual users, buildings are equipped with a receiver referred to as Starry Point to pick up a signal from the main beam and deliver internet through the buildings existing witing and to your router in your home. The receiver might be placed on a rooftop or attatched to a wall depeding on the most optimal place for a high-powered connection.


The Starry Station Wi-Fi Hub

Starry Station Router ReviewStarry Modem and Router Review

The Starry Station, a $300 router that’s included for free with your subscription is a state-of-the-art home Wi-Fi hub that makes your internet faster, smarter, and easier.

Of all the ISPs we’ve reviewed, the Starry Station is one of the most advanced yet simplified routers we’ve seen. With it being included for free, you’re not going to find a better deal or more value with any other providers.

The router features an easy to navigate touch screen panel that shows you all of the devices that are connected to your network as well as how much data each device is using — so if streaming video or gaming is slow, you know exactly what to turn off for optimal performance. The navigation screen also gives you easy access to other popular features like ScreenTime rules where you can control when kids have the ability to connect their devices to Wi-Fi, an on-screen Internet speed test, control and easy access to your networks Wi-Fi name and password, and even the ability to request a call or text chat with Starry’s support team!

With professional technicians sent out for the install process, setting up your modem and router is made easier and more efficient. The techs will help set up any device you wish, and you can connect up to 10 throughout your home. And, Starry will set up your equipment on your schedule so that you don’t have to stay home from work or school to wait for them all day.


Starry’s Features and Benefits

Starry Features and BenefitsStarry Features and Benefits

Contracts are often a deterrent for internet customers, mostly because people are afraid of getting into a year-long financial commitment for a service that may not work as well as the provider claims. One of Starry’s major benefits is that there are absolutely no contracts. Customers pay on a month-to-month basis and can cancel anytime without financial consequences.

In addition to a free Smart WiFi hub, Starry offers an app to pair with the hub that allows customers to run a WiFi speed test, easily access their network name and password, check to see which devices are connected to the network, and request a call from Starry Experts.


Customer Service

Starry Customer Service

Starry has been extremely transparent thus far about their services, which is something that many customers seem to have taken notice of and deeply appreciate. When they say $50/mo. for 200 Mbps, they mean $50. There are no hidden fees or costs to incur, and no data limits unlike so many other providers, meaning that you’ll never have to pay additional amounts for using too much data or deal with slowed-down speeds.


Our Recommendation

Because Starry gets its signal from towers, customers often have concerns that the ping rate will be too slow for their needs. Intense gamers in particular who play real-time games that require very high speeds question whether or not their gaming needs will be met by Starry.

However, with 200Mbps speeds which are about twice as fast as what most providers are offering at this time, Starry works for uploads, downloads, and for gaming and 4k streaming on up to 10 devices. This means that not only can you use your phone, laptop, and television all at once, but your friends, roommates, or family members can also use their devices without completely clogging the bandwidth and slowing down the speeds.

Should you run into issues, Starry Experts are available 24/7 to assist with problems or concerns – customers can either call at random or schedule a service call via the Starry App. If you still have issues, Starry allows customers to cancel at any time, and because they don’t require or even offer any sort of contract, there are no fees to worry about if you do cancel.

Overall, Starry Internet is a rather risk-free provider – you can try it for a few months if it’s available in your area, and cancel it at any time if you decide it is not right for you and your internet needs.