Ting Mobile Phone Plan Review

Ting Mobile Reviews 2020

Pricing & Packages | Modem & Router | Features | Customer Service | Recommendation

Ting Mobile is a cell service provider with a unique model – instead of prepaying or signing onto long-term contracts, Ting charges you only for the data you used each month. This means you either stand to save a lot of money, or pay even more than you do now –it all depends on your personal phone use.

  • Pay just for the data you actually use
  • No contracts or credit checks
  • Option to bring your own phone (if eligible)

  • Plans cost above average for higher data use
  • Sprint & T-Mobile-based service varies by location

Ting Mobile Plans & Pricing

As Ting Mobile puts it, they don’t actually “do plans”. It’s true that they don’t tie you to contracts or run credit checks on you, and you don’t have to prepay for service like you would for other low-cost alternatives like Cricket, Straight Talk or Total Wireless. So it’s cheap to get onboard and you won’t pay much if you’re light on data use, but if you frequently use data to stream video or music then the cost could add up.

Cost Per Line

Adding a line through Ting costs just $6 per month. Additional lines are still $6/month each, up to 6 devices and beyond.

  • For 1 Line, get it for $6 a month.
  • For 2 Lines, get it for $12 a month.
  • For 3 Lines, get it for $18 a month.
  • For 4 Lines,get it for $24 a month.
  • For 5 Lines, get it for $30 a month.
  • For 6 Lines, get it for $36 a month.

Calling & Texting

Calls and texts aren’t unlimited like they are in normal plans, but Ting also offers good monthly rates, and besides you’re not likely to have to worry about hitting the limits for those anyway. Most people don’t spend much time on phone calls and – while the text limit is high – it still might not be much of a factor for people texting through WhatsApp or iMessage (texting through apps would only count toward data use, not carrier text limits).

  • For 1-100 Call Minutes Used, get it for $3 a month.
  • For 101-500 Call Minutes Used, get it for $10 a month.
  • For 501-1000 Call Minutes Used, get it for $16 a month.
  • For 1,001-2,100 Call Minutes Used, get it for $20 a month.
  • For 2,100+ Call Minutes Used, get it for $35 a month, then $.19/min after that.

Data Packages & Usage

Instead of a traditional or prepaid cell phone plan which bills you for a blanket amount of data that you might not even reach per month, Ting bills you strictly for the data you used. This is great news for anyone who doesn’t use data heavily for streaming, downloading, etc. For example, if your data use is small but you’re paying for 10 gigs per month, that’s a lot of data you won’t use – even though you’re still paying for it. Ting will bring down the cost for casual users, however heavier data users may not benefit from this plan at all.

  • For 1-100 MB Used, get it for $3 a month.
  • For 101-500 MB Used, get it for $10 a month.
  • For 501-1000 MB Used, get it for $16 a month.
  • For 1-2 GB Used, get it for $20 a month.
  • For 2+ GB Used, get it for $10 per GB a month.

If you’re using beyond 1-2 gigabytes a month, the cost starts to match or even exceed that of normal contract plans. But if you primarily just call and text, a Ting plan makes a lot of sense.

There are some ways to avoid heavy data use though. Ting enables usage alerts to notify you when you’re approaching a data limit. This could be either a text notification, or even a hard limit that caps off your data use at a certain point. You could also manually restrict data-heavy activities like YouTube or Spotify primarily to WiFi to avoid using up data.

Device Options

Ting gives you very nice options when it comes to getting on their plan with the device of your choice. Beyond their selection of newer smartphone models, you also have the ability to bring your own device into the fold.

Select From the Latest Smartphone Models

Ting offers a selection of smartphones that includes fairly new Samsung and Apple models. Budget service providers often provide more underwhelming phone selections, so it’s nice to see an up-to-date selection including Apple, Samsung, LG and Google smartphones. If you’re willing to wait a little bit for the newest iPhone model, you can get it through Ting. You can even get it at a discount, since Ting offers a $150 credit on a phone for new customers.

Bring Your Own Phone onto the Plan

If you’re already happy with your phone or perhaps want to shop around elsewhere, Ting will let you bring any IMEI-eligible smartphone into their network. You’ll just need a $9 Ting SIM card and you’ll easily be able to switch over – Ting even provides instructions on transitioning to their service with your device. Just be sure to check on Ting’s site that your phone will work with their service.

You won’t need to lose your current phone number either, as you’ll be able to port your existing number over to Ting when you switch. You may need to supply some information like an account number, account PIN, billing data and of course the phone number, but it’s very good to know you won’t lose your number if you want to make the change to Ting.

Ting Mobile Features & Benefits

Several key features make a Ting Mobile switch an enticing option. First and foremost, their pricing model means that low data usage will equate to a low monthly bill. If lighter usage fits your lifestyle, then this is the primary benefit of a Ting plan.

Other features are in place to help you monitor and control your data usage to ensure you don’t exceed you’re intended limit. Tools like text alerts, data caps and the Ting Mobile app will help you keep track of the amount of data you’re using and even cut off data, if you like. Also, Ting’s 30-day price guarantee gives you better assurance that you’re getting a good price on a new phone. So beyond their $150 credit for new customers, their 30-day guarantee ensures that – if the price of a device you buy through them goes down within 30 days of your purchase date – you’ll receive the difference you paid in a service credit on your account.

Ting vs Contract Plans

Ting Mobile is an independent Mobile Virtual Network Operator (MVNO). This means that you get the same level of service and coverage that you would on a major carrier by utilizing several of their existing networks through an independent party and at a potentially much lower price. Even though Ting is a budget option for cell service, it actually operates on Sprint and T-Mobile’s 4G LTE networks. T-Mobile will cover GSM bands, while Sprint provides CDMA coverage (although T-Mobile generally covers more of the nation, so a T-Mobile-compatible phone on GSM networks might serve you better here).

So you still get largely reliable 4G LTE coverage, although you may want to verify network coverage for your area first. You’re likely to get more steady service closer to the city rather than in remote locations, but you can visit Ting’s website to check coverage for your ZIP code.

Ting Mobile Coverage

On the surface, Ting actually seems like a better option for consumers than a usual contract. You’re not locked into long-term agreements, you’re not paying for a high ceiling of data you can use (but probably won’t reach), and entry to the Ting sphere is affordable and easy.

So should you give up on your carrier contract and move to a Ting plan? Well that depends on your location and potential usage. You should first verify that their 4G LTE network extends to your area. If it does – what kind of data do you use daily? If you do some texting, calling and some light social media, then Ting could be a great move. If you regularly stream video or lots of music on your phone though, then you should maybe stick with the contract.

Customer Service

The support options and service for customers seems to be well-laid out and helpful from what we’ve seen. No holds or transfers were experienced when calling their support line, which is something they pride themselves on. Online chat is also an option, which is also responsive, with friendly assistance from a live support agent.

Ways To Save On Ting Mobile

With a model like Ting’s, there are many price-saving moves you can make. Most importantly – light data use. The Ting plan succeeds when you don’t use data heavily. So video streaming, music streaming or downloads should be restricted, avoided or just relegated to WiFi. If you can keep data use low, you’ll see big savings from Ting.

Family plans with shared data will also help cost, reducing price as it’s spread out across more users. You can also bring your own phone to avoid spending on a newer device, only having to pay a few dollars for a new SIM card. However if you do buy a device through Ting, you can save a lot through the 30-day price guarantee as well as the $150 credit for new customers.

Lastly, if you want to make the change to Ting but your current carrier is imposing a fee for ending your long-term contract with them early, the Ting Early Termination Fee (ETF) program will make that transition easier. Ting will provide an account credit of 25% of whatever your carrier’s termination fee was (up to $75). This helpful benefit will take some of the financial burden off switching to Ting, and it’s even stackable for multiple users if your friends or family are ditching the big carrier all at once.

Our Recommendation

Ting Mobile looks to us like a viable, promising and budget-saving option for those whose lifestyle fits with it. If you’re outside their coverage area or heavily use cell data for streaming or other activities, Ting probably wouldn’t save you money. But if you’re covered by their network, and either have minor data use – or are regularly within hotspot range and can do most of your streaming/downloading via WiFi – then making the switch might be worth it.

In principle, Ting’s approach is a much more consumer-friendly model than the traditional carrier contract. You’re paying only for what you really used, and Ting’s transparency about the process through their site – as well as their responsive customer support – makes it a potentially great carrier to switch to.