Unlimitedville Wireless Internet Reviews 2021
Pricing & Packages | Modem & Router | Features | Customer Service | Recommendation
As an LTE internet service provider, Unlimitedville focuses on offering faster internet to customers in rural areas. Currently as an MVNO (mobile virtual network operator) that offers coverage to four major LTE carriers, each plan they offer reflects a different major carrier network.
Pros:
- No contracts
- No credit checks
- No data caps
Cons:
- Very expensive monthly plans
- High upfront costs
- Can’t pause the service
Packages and Pricing
Unlimitedville’s plans and pricing is set by the carrier providers, and not by the speed like many other internet providers. The four plans currently on offer include:
Pink Plan
This plan covers T-Mobile and will make it your LTE provider, so make sure you get good coverage in the area you want to use it. The plan is one of the cheapest, but it still isn’t cheap at $149/month! But it does come with its own MOFI SIM4 Router configured to work specifically with T-Mobile.
Yellow Plan
Sprint is the carrier for the Yellow plan and is also available for $149 per month. However, with the Yellow plan, you can choose between the MOFI SIM4 Router or the Pocket Wi-Fi hotspot if you are often on the move and want a more mobile option, for example in an RV.
Blue Plan
This is where Unlimitedville have a jump in price, representing the AT&T carrier at $199/month. You can choose between the MOFI SIM4 Router or the Unite Explore mobile hotspot if you’re on the go.
Red Plan
This is the most expensive plan for Verizon as a carrier and costs $249/month. With this plan, you’re aso limited to the MOFI SIM4 Router preconfigured to connect to Verizon towers.
Network Management and Performance
As an MVNO, Unlimitedville doesn’t own or control the network infrastructure; that remains in the realm of the major carriers they work with. Depending on the carrier plan you choose will depend on how much network management you’ll have to deal with.
You should be aware that, since MVNOs lease the network capacity, the carrier’s primary customers will be prioritized over everyone else. For Unlimitedville customers this means you could experience lower speeds during busy periods.
Even though Unlimitedville promote having no data caps, they do enforce limitations. Anything above ‘normal internet usage’ for example heavy gaming or torrenting will result in speed reductions.
According to Unlimitedville, the average household in the US apparently uses less than 200GB per month. They state that users who go over 500GB per month are considered problematic and such customers might have to buy another account to split data usage between them.
This can increase monthly costs by up to $250, basically making the practice one of the most expensive data overages on the market.
Fees
Aside from the monthly plan fee, Unlimitedville requires new customers to pay a one-time membership fee of $249 before being able to use their services. However, this doesn’t mean you get to keep any hardware in the event you cancel your account. You’ll have to return any routers or hotspots you get with your plan.
Another point to note is that Unlimitedville doesn’t allow you to pause your services. This means that if you leave them or try and delay your services (e.g. if you’re travelling). When you want to rejoin or restart you’ll have to pay the membership fee again.
Your Modem and Router
There are two types of devices offered by Unlimitedville: you can choose between a router and a hotspot device.
The router is a good choice for rural homes and offices because of their coverage, whilst hotspots are battery-powered, mobile, and perfect for those on the move or who camp.
The devices come pre-configured which make them ‘plug and play’ so you won’t have to pay for installation. Currently these are the options available:
The MOFI SIM4 Router
This is the main router available for all plan colours. The only difference is that each router is pre-configured to work with the carrier chosen in your plan.
This router comes with 4G LTE and LTE+/LTE Advanced support, and covers 2G and 3G as well. It can support online gaming, providing low enough ping and high enough speeds (be careful of your data usage here) and up to 250 devices can be connected to it via the ethernet ports and external antenna ports.
Hotspot Options
For Blue plan subscribers you also have the Unite Explore hotspot as an option for battery or corded use. It supports 4G, LTE, LTE+, as well as 2G and 3G networks, and the battery power lasts up to 22 hours. The only thing missing is ethernet ports, so make sure all your devices have Wi-Fi capabilities. You can connect up to 15 devices to this hotspot.
Yellow plan subscribers can also choose the Pocket Wi-Fi hotspot that supports up to 10 devices and runs on battery power for up to 10 hours. It can be plugged into a power socket too and comes with all the capabilities of other devices, but is missing ethernet and external antenna ports, so coverage is a bit more limited.
Features and Benefits
14-Day Money-Back Guarantee
While the pricing is steep, there is a 14-day period where you can return the device and you will get a full refund, for both the first-month subscription and the one-time membership fee. Just make sure the 14-day period starts from the date of receipt of your hotspot, not the day you signed up.
Mobile Hotspots
The Blue and Yellow plans offer mobile hotspots that can be used on the move, even on open roads, and provide quite good signal and coverage which can finally offer those who travel a real internet option.
Customer Service
The Unlimitedville website only features a FAQ section, but it covers the most pressing questions well. There is, unfortunately, no phone number to call them, but has a contact form to send them a message. All the other support options are available to already existing members and require a registered account and login.
Existing customers seem to be fairly pleased with the service, speeds, and ping, stating that the only discouraging thing is the upfront costs, but you definitely get a higher quality service than with other alternatives. As for connectivity, as long as the coverage is good, there are no issues outside of a few service disruptions that might pop up from time to time (as with any other provider.)
Ways to Save on Unlimitedville
As there are no hidden costs and the plans are simple, the only way you can save is by trying the get the lowest solution that is possible in your area. If you are not happy with the signal you get, make sure to return the equipment within the 14 days of receiving it to get a refund.
Our Recommendation
If you live in a rural area where your internet speeds are extremely low or coverage is spotty, but have good signal coverage from one of the major LTE carriers, then Unlimitedville would be a good option. Just make sure your area is sufficiently covered before you choose a plan, particularly for the prices offered.
Austin Blari - February 19, 2020 @ 18:08
When considering the overall cost, the customer service slow and not helpful.
The equipment works half of the time, and the wifi it gives off is honestly terrible. I’ll get maybe 5-15mbps when the same carrier on a phone is getting 40-50mbps.
I do not recommend them amongst competitors.
When considering the overall cost, the customer service slow and not helpful.
The equipment works half of the time, and the wifi it gives off is honestly terrible. I’ll get maybe 5-15mbps when the same carrier on a phone is getting 40-50mbps.
I
Dave - April 26, 2020 @ 01:32
Pricing is high, and there is no way around that.
Offerings are good and I have this on more than one site. Customer service is good. I have had two outages in about 3 years that did require the swapping of a sim card.
Equipment is solid, however in some cases you will need to invest in an external antenna that will get you a much better connection to the carrier. This is NOT provided by unlimitedville, however they are not expensive.
Feature of the router are okay but they are limited, for the intended purpose it is fine. You can bridge the euipment and have a proper firewall behind it if needed.
Customer service has always been responsive.
Pricing is high, and there is no way around that.
Offerings are good and I have this on more than one site. Customer service is good. I have had two outages in about 3 years that did require the swapping of a sim card.
Equipment is solid, however
Adam - April 29, 2020 @ 22:28
Horrible.
Positives:
– It’s essentially a “hot spot” concept, so it’s effectively the same speed (ish). My phone get’s faster speeds on it’s own, but I digress.
– There are no data limits so the speed never slows down based on consumption – that’s a big bonus compared to the phone data plans today.
Cons:
– The support is AWFUL!
– The cost is very high – but if you need internet where you can’t get anything else…
– They are somehow loopholing the carriers for these “grand fathered” plans. In doing so, you are a “member”. It also means that you can’t ever contact the actual carrier to try to resolve a problem and are therefor at the mercy of the “technical support” see Con #1.
All in all – It’s a great concept executed poorly.
Horrible.
Positives:
– It’s essentially a “hot spot” concept, so it’s effectively the same speed (ish). My phone get’s faster speeds on it’s own, but I digress.
– There are no data limits so the speed
Rob Gethardt - August 2, 2020 @ 02:04
customer service is terrible. You get what you pay for. If you shop for budget Internet, you get budget customer service.
DBurstiner - November 20, 2020 @ 19:51
Absolutely the worst! No customer service at all, by voice, chat or email Way too expensive. Avoid at all cost!
Travis Greenlee - November 30, 2020 @ 21:22
If the company was functional and could provide basic support, it would be worh the cost. However, my opinion based on my experience is that Unlimitedville is a fly-by-night bare-bones operation with hardly anybody working there and nearly no customer support. It you enjoy being frustrated by incompetence, you’ll love these guys. Otherwise, don’t waiste you time and money.
If the company was functional and could provide basic support, it would be worh the cost. However, my opinion based on my experience is that Unlimitedville is a fly-by-night bare-bones operation with hardly anybody working there and nearly no custome
Tom Cotton - December 4, 2020 @ 08:36
STAY AWAY!!!
Horrible!! No customer service. They used to be good and very responsive however since the pandemic started you can’t get anyone on the phone anymore and they take ages to respond via email. They are way too expensive as well considering there are other options from bigger carriers who actually care about customer service.
If you try to cancel your service they will make you pay for returning the equipment to them and will continue to charge you until they receive and process it. They will also attempt to charge you for equipment they never sent you in the first place. In other words they will do their best to screw you over big time.
STAY AWAY!!!
Horrible!! No customer service. They used to be good and very responsive however since the pandemic started you can’t get anyone on the phone anymore and they take ages to respond via email. They are way too expensive as well co
Mike Cox - December 4, 2020 @ 21:45
Beware! Bait and switch operation!! Used them until AT&T dropped them and then gave them the benefit of seeing if T Mobile worked. It did not. I was timely in letting them know that it did not work. Was told to send the equipment back to get my refund and then they said I was outside the 14 Day period allowed. They were the ones who switched the service to which I had subscribed and placed me in a negative position! My fault? I don’t think so! Man up and do the right thing Unlimitedville!
Beware! Bait and switch operation!! Used them until AT&T dropped them and then gave them the benefit of seeing if T Mobile worked. It did not. I was timely in letting them know that it did not work. Was told to send the equipment back to get
Edward A Stroebel - January 6, 2021 @ 18:32
We used Unlimitedville over 2 years. When it worked it was fine. However they were constantly running in to problems with Verizon and AT&T. We were left without internet for months at a time while waiting for Unlimitedville to send us a new SIM. At one point we bought our own MOFI router to use as a backup. The company sent me an AT&T sim to use while we waited on a Verizon Sim. When the Verizon Sim came in, I put it in my personal MOFI to try it before switching it with the AT&T Sim in the Unlimitedville router. It worked for a while but then stopped. So I put it in the other router and it stopped. Then Unlimitedville sent me another AT&T Sim and it worked. After Unlimitedville lost both the Verizon and AT&T service, I tried to use my personal MOFI with my hotspot Sim from Verizon. When it didn’t work, I called Verizon and they said my router had been blacklisted for failure to pay the account. Thanks Unlimitedville! I would be weary if your thinking about using Unlimitedville.
We used Unlimitedville over 2 years. When it worked it was fine. However they were constantly running in to problems with Verizon and AT&T. We were left without internet for months at a time while waiting for Unlimitedville to send us a new SIM.