Ziply Fiber Internet Review 2021
If you live in the Pacific Northwest, Ziply Fiber is an internet provider you should seriously consider. A new name in network access, Ziply Fiber – started by former telecom execs from AT&T, CenturyLink and Wave Broadband – have acquired existing providers Wholesail Networks and Frontier Communications (who had previously purchased Verizon’s landline and FiOS networks in the region a decade previous).
Ziply Fiber utilizes those existing infrastructures, along with an ambitious plan to spend $500 million expanding fiber-optic access, to provide internet and phone service to homes and businesses across Washington, Oregon, Idaho and Montana.
Ziply provides packages suited to homes, small businesses, enterprises and wholesale markets, and their services seem well worth considering for residents in Northwest US. Packages start at $35 or $20 a month for residential DSL access or fiber-optic access, respectively. Small business offers start at $70 or $75 a month for DSL or fiber optic, and access speeds reach up to 1,000 Mbps for their highest tier packages.
- Fiber optic packages offer high speed and low latency at affordable costs
- Several supplemental apps available for account and security management
- Phone add-on options for those so inclined
- Lack of available information on how prices will increase following initial 12 months of subscription
- Likely to be service issues as business fully transitions into the Pacific Northwest fiber optic market
Packages and Pricing
|Packages (Home)||Download/Upload Speeds||Price|
|DSL Internet||Up to 115 Mbps||$35/month|
|Fiber Internet 30/30||30 Mbps||$20/month|
|Fiber Internet 100/100||100 Mbps||$40/month|
|Fiber Internet Gig||1000 Mbps||$60/month|
|Packages (Small Business)||Download/Upload Speeds||Price|
|DSL Internet||Up to 115 Mbps||$70/month|
|Fiber Internet 50/50||50 Mbps||$75/month|
|Fiber Internet 300/300||300 Mbps||$130/month|
|Fiber Internet Gig||1000 Mbps||$375/month|
Even though Ziply Fiber offers some options for DSL internet, their primary focus is on fiber optic packages. While options using DSL are available for $35 per month for homes and $70 per month for small businesses, fiber optic packages start at $20 per month and $75 per month – and that’s for 30 mbps upload/download speed and 50 mbps for homes and small businesses, respectively.
Residential fiber optic packages increase from there to $40 per month for 100 Mbps internet (‘Fiber Internet 100/100”) and finally the “Fiber Internet Gig” plan – offering upload and download speeds of 1,000 Mbps for $60 per month. It should be noted that this pricing is based on a paperless billing and autopay setup (opting out of these will add another $6 onto your monthly bill – $3 per option). Ziply Fiber is also offering the first month of service for new customers for free.
For small businesses, fiber optic packages start at $75 a month for the 50 Mbps “50/50” plan, then onto $129 per month for the 300 Mbps “300/300” plan, and finally the “Fiber Internet Gig” package – with 1,000 Mbps speeds for $375 per month. For both residential and commercial plans, the prices listed don’t include taxes or fees and only apply to the first 12 months of new service (standard rates apply after the initial discounted rate expires).
Ziply Fiber’s Data Limits
While their base DSL packages claim speeds up to 115 mbps, the real speed with Ziply is with their main fiber optic plans, which advertise speeds up to 1000 mbps (or one gigabyte) per second. This highest tier plan costs $60 per month for the first year, which is very reasonable cost since comparable monthly bills for cable internet from other carriers will often get you around 100 mbps speed.
Your Modem and Router
Arris NVG468MQ Residential Gateway
The router currently supplied by Ziply is an Arris NVG468MQ, called the “Triple Play” due to its ability to handle voice, video and data. The unit functions as both a modem and router, so it has WiFi functionality built-in. The wireless network uses 802.11ac WiFi and MoCA 2.0, functioning on industry standard 2.4gz and 5gz networks.
The unit has four 1gb Ethernet ports along with primary line VoIP telephone service. If you use this router from Ziply, you’ll be paying an extra $10 per month for leasing it. This is very common for internet packages, however you do have the option of supplying your own router as well. So if you already have a sufficient router – or feel like purchasing one separately – you can save money in the long run (just be sure it can handle the speeds of whatever Ziply plan you select).
Features and Benefits
Low Introductory Cost
Price of entry to Ziply’s network is quite low given the speeds you get with the higher tiers of fiber optic plans. Along with 1 free month up front, even the plan with the highest speed (1 gbps) only costs $60 per month for the first 12 months (not including taxes or optional router and phone costs). It’s worth noting, however, that the quoted prices will revert to the higher “standard” prices beyond the first year.
Ziply offers a number of extra apps for managing your account along with network security. Their primary app – myZiply – is available from the Apple or Google app stores and enables you to update account info, view bills, make payments, contact customer support and more. There’s also Ziply Password Manager and Ziply Device Safety, which are additional optional security measures for you to safely store passwords and even protect your devices from cyber threats or scams.
Free Contactless Installation
Initial installation for a Ziply Fiber plan is free, and they even accommodate extensive safety measures for during the COVID-19 pandemic. Technicians wear gloves, masks and shoe coverings during installation to ensure a safe process for both you and their workers.
Since Ziply not only uses fiber optic but also an existing phone line infrastructure, they’re able to offer additional phone plans to add onto your internet package. An extra $10 a month adds a phone line that utilizes your internet connection, offering unlimited local and national calls and many other features. You can also have a standalone phone line set up that functions digitally, offering a traditional phone experience but with an updated feature set.
Support resources so far seem to be readily available for Ziply Fiber. Their website’s customer support offers many answers to frequently asked questions, all split up based on their primary market sections (Home, Small Business, Enterprise, Wholesale). These are then divided into further sub-sections, and that combined with the Help Center search function should guide you to whatever information you’re looking for.
Their site also has a support wizard tool for troubleshooting various issues, and if none of this does the trick then their customer service is available to speak to by phone (hours not specified).
Ways to Save on Ziply Fiber
Contact for Long-Term Pricing
While Ziply offers great deals on monthly rates for their services, it’s important to know that the prices listed on their site only apply to the first 12 months of your service. Beyond that, Ziply notes in the fine print that prices revert to “standard rates”, which are not clearly spelled out on their site. We haven’t been able to find that standard pricing, so you may need to contact Ziply directly to find out what those prices are.
Consider Supplying Your Own Router
The specified prices for Ziply’s packages also don’t include the additional monthly cost of leasing one of their routers. Leasing a router from an ISP is very common, and in this case it’ll add an extra $10 to your monthly bill so long as you’re using their equipment. However, if you supply your own router (and that router is compatible with their network), then that would save you an extra charge on your bill. Even if you buy a router up front for around $100, it would pay for it itself within the first year of your service due to saving on that monthly fee.
For people living up in Washington state, Idaho, Montana or Oregon, Ziply Fiber appears to be a solid choice. They offer a variety of internet packages suiting residents or business owners, their introductory costs are low, and their expanding fiber optic network provides above average speeds at average prices and at an ever-growing availability.
A couple reservations exist though, like the lack of clarity on plan prices past the first year, the inability to use a static IP address (which shouldn’t actually affect most people), and in general – transitions like this from the old Frontier networks to the new Ziply Fiber commonly face growing pains and hiccups that are naturally part of the process (however those may manifest).
But overall – if you live in the Pacific Northwest and Ziply Fiber is available in your area, it should be among your top contenders for internet service. And if it’s not available, it likely will be soon enough.