Spectrum TV

Flexibility and availability make Charter Spectrum an enticing option, but pricing and customer service make it more of a mixed bag. See our full 2022 review for more!

Charter Spectrum TV Service Review 2022

PricingDevice Options | Features | Customer Service | Final Recommendation

Charter Spectrum is a telecom company wit­h very wide availability across the U.S., currently an option for customers across 41 states. Outside of their internet and phone services they also provide TV, boasting several packages with a large variety of HD content as well as convenient contract options. While there are some drawbacks to their TV service, there are still many benefits that make Charter Spectrum a very appealing option.

Ready To Try Spectrum TV or Want to Learn More?

Pricing and Packages

Spectrum’s options on channels and packages hold up well, especially when it comes to the promotions they offer. Their TV packages begin with a good amount of channel options including premium movie networks, although package availability may vary based on location.

Packages Price Channels
TV Select $59.99/mo. 87
Mi Plan Latino $39.99/mo. 82 Spanish + 35 English

Spectrum TV Select

Spectrum offers a comprehensive but affordable option in their TV Select package. This option is available for $59.99 per month and includes the Spectrum Broadcast Basic channel set as well as 87 major networks, from news and weather to entertainment, sports, and lifestyle channels.

Spectrum Mi Plan Latino

Spectrum now offers the Mi Plan Latino package as a premier bilingual option, including a range of 35 English channels and Spanish channels, along with their standard Broadcast Basic package for $39.99 a month (music channels not included).

Device Options

There isn’t a lot of Information available on Spectrum’s DVR. Their packages include a unit either from Motorola or Cisco/Scientific Atlantic. The available ~21 hours of HD content that can be recorded (with only 2 simultaneous recordings) pale in comparison to other TV providers such as DISH, whose Hopper 3 lets you record around 500 hours of HD programming with up to 16 shows at once.

The DVR will cost you $12.99 per month, and the receiver needed for every TV will cost $6.99 each. Again, the cost and value compared to rival TV providers does not hold up in Spectrum’s favor here.

Features and Benefits

The Spectrum TV app is a nice feature of the service included at no extra charge. You can choose from 170 live channels at home or 60 on-the-go to browse, watch and schedule recording on just about any device or tablet.

But the flexibility of some of Spectrum TV’s terms are some of its biggest benefits. As mentioned previously, the service does not require a contract, so if you need to switch out from Spectrum, you won’t have to worry about fees or penalties. If you’re unhappy with the service or just have a fluid living situation, this can make Spectrum a favored choice.

Not only that, but you can cancel within 30 days of signing up, so if you’re unsatisfied with their service you can get your money back. And lastly, if you want to switch to Spectrum but are locked into a contract with another provider, Spectrum will cover termination fees and a contract buyout from your current servicer for up to $500 (however you do need to qualify for the Double Play or Triple Play packages to receive this benefit).

Ready To Try Spectrum TV or Want to Learn More?

Customer Service

Charter Spectrum has several options for customers to reach them:

  • The Ask Spectrum virtual assistant helps with simple issues. After providing your ZIP code you can write in your questions. However if the chatbot doesn’t resolve your problem, the issue will be escalated to a customer support agent.
  • Users can call customer support directly: (833) 267-6094.
  • Support is also available at Spectrum’s in-store location.
  • Spectrum actively posts product and service updates on social media, so following them on Twitter (@Ask_Spectrum) would be good if you’re a customer.

These resources are very helpful, although the feedback on their customer service is rated to be mixed overall. User ratings of their customer service, reliability and installation process are lower than average across most of their markets. Users along the West coast tend to rate the customer service higher however, but markets in the East, North and South markets see much lower customer satisfaction ratings.

Ways to Save on Charter Spectrum TV

While the fees for signing up with Charter Spectrum can add up, it’s at least helpful to know what kind of extra cost to expect.

Beyond the $12.99 per month you’ll be paying for the DVR, you’ll also need a cable box for every TV you hook up (which runs $6.99/month each). So you’ll be paying a minimum of $20 a month just for those items, not to mention the general package costs you’ll be paying too. Also if you’re subscribing to other Spectrum services like their internet, then you’ll be paying monthly for their router equipment fees too, along with the cost of an internet plan.

Make sure you know what you’ll be getting into when signing up for Charter Spectrum. They offer some helpful promotions, but the up-front fees do hurt the value proposition of their services somewhat. It is worth noting, however, that premium movie channels are available in lower-tier packages with Spectrum than they are with most competitors, which is a definite advantage.

Our Recommendation

The ultimate value of a Charter Spectrum TV package will come down to the service available for your specific location and how important flexibility is to you. If your address has more channels available to it through Spectrum and the no-contract, 30-day money-back freedom are important factors for you, you wouldn’t risk much in giving Charter Spectrum a try.

 

But the value and DVR hardware offered by Charter Spectrum don’t hold up to competitors like DISH, DirecTV or Xfinity. Also their customer service is also roundly more criticized than those other providers, so it’s worth considering depending on your individual situation.

Is Spectrum TV Right For You?

8.0
GOOD

Charter Spectrum TV

Sort summary

Pros

  • No contracts
  • Wide availability
  • Premium channel offerings

Cons

  • Poor customer service
  • Disappointing hardware

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